Service Captain (Italian Restaurant)

Recruit Expert Pte. Ltd.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Recruit Expert Pte. Ltd. is seeking a Service Captain to oversee daily front-of-house operations in Singapore. You will manage table assignments, deliver attentive table service, and engage guests to ensure a memorable dining experience from arrival to departure. The role requires leadership, strong customer service, and familiarity with reservation platforms like Chope and POS systems. The position is full-time and on-site at our Singapore venue.

Qualifications

• Experience as a Service Captain or similar in a fast-paced F&B environment.
• Strong background in customer service with handling guest feedback and resolving issues.
• Familiar with reservation platforms (Chope) and POS systems.
• Good leadership skills to guide junior service staff.

Responsibilities

• Oversee daily front-of-house operations across all sections to ensure smooth service delivery.
• Provide comprehensive table service including order taking, recommendations, and guest engagement.
• Manage guest relations to ensure a positive dining experience from arrival to departure.
• Supervise table allocation, coordinate service flow, and support delivery/takeaway operations as needed.
• Operate and monitor POS systems for accurate billing and order processing.

Skills

Customer service

Leadership

Guest engagement

Front-of-house operations

Tools

Chope

POS systems

Job description

• Oversee daily front-of-house operations, ensuring smooth and efficient service delivery across all sections.
• Deliver comprehensive table service, including order taking, food and beverage recommendations, and guest engagement.
• Handle guest relations professionally, ensuring a positive dining experience from arrival to departure.
• Supervise table allocation, coordinate service flow, and support delivery/takeaway operations where required.
• Operate and monitor POS systems for order processing, billing accuracy, and closing procedures.

Requirements

• Proven experience as a Service Captain or similar role in a in a fast-paced F&B environment.
• Strong background in customer service with confidence in handling guest feedback and resolving issues.
• Familiar with reservation platforms (e.g., Chope)and POS systems.
• Good leadership skills with the ability to guide junior service staff.

EA Licence: 19C9701

Registration: R1326740