Restaurant Captain / Floor Supervisor

GRIGLIA PTE. LTD.; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

GRIGLIA PTE. LTD. in Singapore seeks a skilled Restaurant Captain/Supervisor for their Casual Italian Grill restaurant in Tanjong Pagar. You will lead the front-of-house service to maintain high operational efficiency and guest satisfaction. The ideal candidate has a minimum of 3 years of experience in a similar role, strong leadership skills, and a commitment to teamwork. The position requires adaptability to changing needs, including weekends and public holidays, ensuring a memorable dining experience for guests.

Qualifications

• Minimum 3 years of experience as a Captain or Supervisor in Food & Beverage.
• Strong communication skills to engage with guests and team members effectively.
• Proven problem-solving abilities to address service challenges proactively.
• Attention to detail in service delivery and operational tasks.
• Willingness to work on weekends and public holidays.

Responsibilities

• Lead and coordinate front-of-house service to ensure smooth restaurant operations.
• Maintain high service standards to enhance guest satisfaction.
• Deliver proactive customer service that fulfills guest needs.
• Resolve guest issues by collaborating with managers.
• Demonstrate comprehensive menu knowledge for accurate orders.
• Manage timely delivery of guest orders to ensure quality.
• Oversee cleanliness of front and back of house areas.
• Prepare mise‑en‑place to support seamless service flow.
• Clean and reset tables promptly after each course.
• Participate in ongoing training programs for skill enhancement.
• Assist in monthly inventory checks on equipment and supplies.
• Foster teamwork through effective communication.
• Adapt to changing operational needs including weekends.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Positive attitude

Education

Diploma or certificate in Hospitality or Tourism Management

Job description

Company Overview / Employee Value Proposition

As part of a dynamic restaurant group behind Altro Zafferano, Griglia Open Fire Italian Kitchen, and 54 Steakhouse, we are recognised among Singapore’s leading dining destinations. We offer a stable and professional working environment, with opportunities for growth and career progression as the group continues to evolve.

Job Summary

Join our Casual Italian Grill restaurant in Tanjong Pagar as a Restaurant Captain / Supervisor, leading service excellence and operational efficiency to deliver memorable dining experiences and contribute to the growth of our prestigious establishments.

Responsibilities

• Lead and coordinate front-of-house service to ensure smooth and efficient restaurant operations
• Maintain and enforce high service standards consistently to enhance guest satisfaction
• Deliver attentive and proactive customer service that anticipates and fulfills guest needs
• Resolve guest issues promptly by collaborating with Service and Operations Managers to implement effective solutions
• Demonstrate comprehensive knowledge of the restaurant menu to accurately take orders and actively up-sell items
• Manage timely delivery of guest orders, minimizing delays and ensuring quality presentation
• Oversee cleanliness and organization of both front and back of house areas to uphold hygiene standards
• Prepare mise‑en‑place according to operational requirements to support seamless service flow
• Ensure tables are cleaned and reset promptly after each course to maintain a welcoming environment
• Participate in ongoing training programs to enhance personal skills and service knowledge
• Assist in conducting monthly inventory checks on operating equipment and supplies to support resource management
• Foster teamwork by communicating effectively with all staff levels and promoting a collaborative work culture
• Adapt to changing operational needs and demonstrate flexibility in work assignments, including weekends and public holidays

Required competencies and certifications

• Minimum 3 years of experience as a Captain or Supervisor in Food & Beverage, demonstrating leadership and operational management skills
• Strong communication skills to engage with guests and team members effectively
• Proven problem‑solving abilities to address service challenges proactively
• Attention to detail in service delivery and operational tasks
• Positive attitude with motivation to contribute to team success and personal growth
• Willingness to work on weekends and public holidays

Preferred competencies and qualifications

• Diploma or certificate in Hospitality or Tourism Management