Service Ambassador

Jones Lang LaSalle Property Consultants Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global facilities management company in Singapore is looking for a professional to enhance the client employee experience. Responsibilities include managing workplace services, engaging in employee initiatives, and ensuring operational excellence. Ideal candidates have experience in hospitality or events management and possess strong customer service skills. Join to create a positive work environment and collaborate with diverse teams.

Qualifications

• Experience in Hospitality, F&B, or Tourism sector is essential.
• Proven experience in a customer service environment.
• Ability to work in fast-paced settings.

Responsibilities

• Serve as the initial point of contact for client employee inquiries.
• Conduct daily facility inspections and manage vendor accountability.
• Engage in continuous improvement for service delivery.

Skills

Exceptional customer service skills

Strong interpersonal skills

Ability to manage multiple priorities

Collaboration

Adaptability to technology

Tools

Microsoft Office Suite

Job description

Job Description

Human Experience

• Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of client employees and guests.
• Create a welcoming atmosphere by maintaining a clean, organized, and aesthetically pleasing workspace.
• Organize and support employee engagement initiatives, events, and wellness programs.
• Conduct large group briefings for new ways of working, effectively communicating changes and addressing questions from client staff.

Operational Support

• Conduct daily facility inspections to proactively identify and report any areas requiring attention to the JLL FM team.
• Act as a liaison between client staff and the JLL FM team, efficiently communicating and coordinating facility-related requests and issues.
• Management of bistro machine & supplies: Coffee machine, Water dispenser, Cups & cutlery.
• Work closely with housekeeping to ensure proper workplace hygiene is observed.
• Utilize JLL's facilities management software to log, track, and follow up on service requests and maintenance issues.
• Assist in organizing and setting up spaces for meetings, events, or special requirements as needed by client.
• Support data collection, analysis and reporting to ensure alignment with the clients’ goals and objectives.
• Support the JLL team in implementing and maintaining site specific facilities management protocols and procedures.
• Oversee and manage vendor, ensuring accountability and compliance with service level agreements.
• Conduct regular performance reviews of service providers and coordinate improvement plans as needed
• Coordinate corporate transportation services, including shuttle services, executive transportation, and event transportation needs.
• Monitor transportation schedules and routes to ensure optimal efficiency and punctuality.
• Liaise with transportation vendors to ensure quality service delivery and address any service issues.
• Maintain transportation logs and generate reports on usage patterns, costs, and service quality.
• Strive to continually improve experience service performance.

Ensuring Exceptional Service

• Visibly engaged and well known in the workplace; spends a good amount of day welcoming employees in the reception or employee entrances and walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained.
• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations.
• Provide administrative and operational excellence for soft services.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.

Qualifications

• Experienced in Hospitality and/or F&B and/or Tourism sector or related professional area / Events Operations Management (Airlines or Hotel industry preferred)
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast‑paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently – strong prioritization and time management skills
• Ability to work with diverse teams – lead by example; respectful, cooperative, accountable
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to adapt to new devices, technology and applications
• Proficient skills in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook)
• Proven experience in a customer service environment