Service Administrator

Logicalis Asia Pacific; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Logicalis Asia Pacific in Singapore is seeking a detail‑driven Contract Administrator to support service agreements and renewal contracts. You will link third‑party contracts, prepare work orders, and coordinate with internal teams to resolve order processing issues.

The role requires a diploma in IT/business, strong English communication, and proficiency with MS Word, Excel (VLOOKUP, Pivot) and PowerPoint. Collaborative team player with customer focus is essential.

Qualifications

• Essential: Diploma or Higher in IT, Business or related field
• Must be customer service oriented
• Must be self-motivated, team player, and keen interest to learn
• High Proficiency in Verbal & Written English Language
• Proficiency in Microsoft Word, Excel (especially VLOOKUP, Pivot and Dashboard) & Power Point
• Ability to effectively present information to customer and internal stakeholders when required
• Cisco Product Knowledge is Preferred

Responsibilities

• Creation of Service Agreement and any third‑party agreement
• Link all 3rd party contracts
• Creation of Work Order for Service Agreement
• Creation of new and renewal contracts and send for signatories
• Creation of all backlogs contracts for every existing active Sas
• Send biweekly renewal reminder to customer 90 days before contract expiry date
• Creation of equipment list in various platforms
• Provide quarterly updates of End of Life/Support reports
• Generating renewal proposal/quote for customer
• Collaborate with various internal departments to resolve issues related to order processing, license expirations etc.
• Generate services cost and quote for the account reps based on the deadline given
• Assist sales with services & support related queries
• Track customer renewals & trends pertaining to services
• Other ad‑hoc tasks as assigned

Skills

Verbal & written English

Customer service oriented

Independent and self-motivated

Team player

Ability to build trust with vendors

Education

Diploma or Higher in IT, Business or related field

Tools

Microsoft Word

Excel

PowerPoint

VLOOKUP

Pivot

Dashboard

Job description

About Us At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators. As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems. You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands‑on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross‑border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement. Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people. Join us and help shape the future of technology across APAC.

Job Responsibilities:

• Creation of Service Agreement and any third‑party agreement
• Link all 3rd party contracts
• Creation of Work Order for Service Agreement
• Creation of new and renewal contracts and send for signatories
• Creation of all backlogs contracts for every existing active Sas
• Send biweekly renewal reminder to customer 90 days before contract expiry date
• Creation of equipment list in various platforms
• Provide quarterly updates of End of Life/Support reports
• Generating renewal proposal/quote for customer
• Collaborate with various internal departments to resolve issues related to order processing, license expirations etc.
• Generate services cost and quote for the account reps based on the deadline given
• Assist sales with services & support related queries
• Track customer renewals & trends pertaining to services
• Other ad‑hoc tasks as assigned

Required Traits:

• Independent and self‑motivated to drive outcomes and result oriented.
• Ability to build trust and rapport with vendors based on minimal interactions.
• Collaborative and Team Player to synergize with various department.
• Deep appreciation/understanding of operational processes to address risk & concerns.

Required Qualifications:

• Essential
• Diploma or Higher in IT, Business or related field
• Must be customer service oriented
• Must be self‑motivated, team player, and keen interest to learn
• High Proficiency in Verbal & Written English Language
• Proficiency in Microsoft Word, Excel (especially VLOOKUP, Pivot and Dashboard) & Power Point
• Ability to effectively present information to customer and internal stakeholders when required
• Cisco Product Knowledge is Preferred

At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.

Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world. Through a globally connected network of specialist hubs, sector‑leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience. As Architects of Change™, Logicalis’ focus is to design, support, and execute customers’ digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability.

Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion.