Resident Engineer

Logicalis GmbH; Singapore; On-site; SGD 33,000 - 54,000; Full time

Job summary

Logicalis Asia Pacific is seeking an onsite User Support specialist to assist students and staff with connectivity issues, set up devices, and verify network access during teaching hours. You will help users connect laptops, MacBooks, and mobile devices to the school's wireless network and provide first-level troubleshooting for BYOD issues.

Responsibilities include wireless network troubleshooting, verifying SSID access, authenticating users, conducting pre-class readiness checks, and

Responsibilities

• Onsite User Support: Provide onsite support during teaching hours for students experiencing connectivity issues. Assist users connecting laptops, MacBooks, smartphones, and tablets to the school's wireless network. Verify successful authentication and network access for student devices. Provide first-level troubleshooting for BYOD connectivity issues.

Job description

About Us At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators. As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems. You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands-on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement. Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people. Join us and help shape the future of technology across APAC.

1. Onsite User Support Provide onsite support during teaching hours for students experiencing connectivity issues. Assist users connecting laptops, MacBooks, smartphones, and tablets to the school's wireless network. Verify successful authentication and network access for student devices. Provide first-level troubleshooting for BYOD connectivity issues.

2. Wireless Network Troubleshooting Investigate wireless access issues affecting student devices. Verify wireless signal coverage and access point availability in affected classrooms and learning areas. Troubleshoot SSID connectivity, authentication failures, roaming issues, and DHCP-related problems. Validate network access policies impacting wireless users.

3. Authentication and Access Verification Verify network authentication services supporting student access. Troubleshoot issues related to: User authentication Network access control policies VLAN assignment DHCP and DNS services Perform connectivity validation from user device to network services.

4. Classroom Readiness Support Conduct pre-class network readiness checks. Verify availability of wireless services in classrooms and teaching venues. Perform spot checks on network performance before major teaching sessions or examinations.

5. Reporting Maintain a daily activity and incident log. Provide a summary report at the end of the engagement including: Number of incidents handled Incident categorization Root cause findings Recommendations for service improvement Network observations and risks identified.

At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.

Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world. Through a globally connected network of specialist hubs, sector‑leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience.

As Architects of ChangeTM, Logicalis’ focus is to design, support, and execute customers’ digital transformation by bringing together their vision with its technological expertise and industry insights.

The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability.

Logicalis Group, with annual revenues of $ 1.5 billion annually, maintains operations in Europe, North America, Latin America, Asia Pacific and Africa and is part of Datatec Group, which is listed on the Johannesburg Stock Exchange (JSE:DTC), with revenues of more than $ 4.1 Billion.