Service Admin Executive (for Engineering dept)

ACEXCELLENT CONSULTING PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

ACEXCELLENT CONSULTING PTE. LTD. is seeking a Service Support Executive to provide administrative and operational support to the Service team handling maintenance, repairs, installations and customer service for scientific equipment.

The role covers documentation, coordination with customers and engineers, inventory and warranty administration, and reporting using SAP or ERP systems. Strong English and MS Office skills are essential; meticulous and collaborative professionals are encouraged to

Qualifications

• Diploma in Business, Science, or Engineering with 2+ years in service coordination
• Experience in scientific/lab equipment industry is a plus
• Strong English communication (spoken and written)
• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Familiar with SAP or other ERP systems

Responsibilities

• Prepare service quotations, contracts, and related documentation
• Coordinate preventive maintenance schedules and service calls
• Follow up on service jobs for timely completion and customer satisfaction
• Generate reports and maintain service records and databases
• Liaise with customers, service engineers, vendors, and principals on service matters
• Support spare parts ordering, inventory tracking, and warranty administration
• Use Microsoft Office to prepare reports and service documentation
• Leverage SAP/SAGE systems to support service operations and inventory management
• Collaborate effectively within the team to achieve operational goals
• Maintain meticulous organization and attention to detail in administrative processes

Skills

Communication skills

MS Office

Attention to detail

Team player

Willingness to learn

Education

Diploma in Business, Science, or Engineering

Tools

SAP

ERP systems

Job description

Be part of a dynamic Science & Medical company

Attractive Benefits

POSITION SUMMARY

The Service Support Executive provides administrative and operational support to the Service team to ensure smooth coordination of maintenance, repairs, installations, and excellent customer service for scientific equipment.

RESPONSIBILITIES

• Prepare service quotations, contracts , and related documentation
• Coordinate preventive maintenance schedules , breakdown calls , and service requests
• Follow up on service jobs to ensure timely completion and customer satisfaction
• Generate reports and maintain accurate service records and databases
• Liaise with customers, service engineers, vendors, and principals on service matters
• Support spare parts ordering , inventory tracking, and warranty administration
• Utilize Microsoft Office tools to prepare reports, spreadsheets, and service documentation
• Leverage SAP/SAGE systems, when applicable, to support service operations and inventory management
• Collaborate effectively within the team to achieve operational goals
• Maintain meticulous organization and attention to detail in administrative processes

REQUIREMENTS

• Diploma in Business, Science, Engineering, or related field with minimum 2 years of experience in service coordination, customer support, or business operations
• Prior experience in scientific, laboratory equipment, devices, or consumables industry is an advantage
• Strong communication skills with proficiency in spoken and written English
• Proficient in Microsoft Office applications (Word, Excel, and PowerPoint)
• Meticulous, organized, and detail-oriented
• Positive attitude with willingness to learn and grow
• Familiarity with SAP or other ERP systems
• A collaborative team player with the ability to work effectively across departments

R24119740