Service Academy Senior Manager: Training & Excellence

NUHS@Home; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

National University Hospital is seeking a Manager/Senior Manager for the Service Academy to drive strategic priorities, coordinate training, coaching and recognition initiatives, and oversee governance, reporting and admin operations.

The role focuses on strengthening service excellence, workforce capability and patient and caregiver experience across NUH, with collaboration across HR, L&D and clinical teams.

Qualifications

• Bachelor's degree in Learning & Development or related field is preferred.
• ACTA, DDLP certification would be an advantage.
• Strong project management and interpersonal skills to engage stakeholders across levels.

Responsibilities

• Strategic and Operational Support to Head, Service Academy.
• Translate strategies into actionable workplans and deliverables.
• Provide day-to-day operational leadership to ensure priorities are progressed.

Skills

Leadership

Project management

Stakeholder engagement

Communication

Team leadership

Education

Bachelor's degree in Learning & Development

ACTA or DDLP certification

Job description

National University Hospital is seeking a Manager/Senior Manager for the Service Academy to drive strategic priorities, coordinate training, coaching and recognition initiatives, and oversee governance, reporting and admin operations.

The role focuses on strengthening service excellence, workforce capability and patient and caregiver experience across NUH, with collaboration across HR, L&D and clinical teams.