Senior UNIX/L2 Support Engineer

SAGL CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

SAGL Consulting Pte. Ltd. in Singapore is seeking a UNIX L2 Engineer to provide second-level support for UNIX/RHEL systems.

You will troubleshoot escalated issues from L1, collaborate with teams to implement resolutions, and help maintain the stability of enterprise systems. You will monitor, troubleshoot, apply patches, and manage configurations while adhering to ITIL-based incident, problem, and change management.

Qualifications

• Demonstrated UNIX/Linux (RHEL) administration expertise in enterprise environments.
• Proven L2 support experience with log analysis and performance tuning.
• Observability and monitoring experience with ELK, Datadog, or SolarWinds is a plus.
• Shell scripting experience (Bash, Python) to automate tasks.
• ITIL Foundation certification ensures service management best practices.
• Experience collaborating with L1 teams to coordinate resolutions.

Responsibilities

• Deliver L2 support for UNIX/RHEL servers to maintain high availability.
• Troubleshoot escalated incidents from L1 to minimize downtime.
• Collaborate with L1 and L3 teams for root cause analysis and solutions.
• Monitor systems, apply patches, and manage configurations to ensure integrity.
• Adhere to ITIL processes for incident, problem, and change management.

Skills

UNIX/Linux admin

L2 support

Shell scripting

Education

ITIL Foundation certification

Tools

ELK

Datadog

SolarWinds

Job description

SAGL Consulting Pte. Ltd. in Singapore is seeking a UNIX L2 Engineer to provide second-level support for UNIX/RHEL systems.

You will troubleshoot escalated issues from L1, collaborate with teams to implement resolutions, and help maintain the stability of enterprise systems. You will monitor, troubleshoot, apply patches, and manage configurations while adhering to ITIL-based incident, problem, and change management.