Senior UC & Contact Center Engineer (DTE) – Banking

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a Technical Support Senior Engineer (DTE) in Singapore to provide dedicated Tier 2/3 support for enterprise banking customers. The role focuses on troubleshooting and maintaining Avaya UC and Contact Center environments.

The candidate should have at least 4 years in UC/CC engineering, preferably with banking sector experience, and a proven ability to resolve complex telephony issues. This position requires strong stakeholder communication and collaboration.

Qualifications

• Minimum 4 years in Tier 2/3 UC and contact center engineering.
• Experience supporting Banking/Financial Services environments preferred.
• Proven ability to troubleshoot and resolve complex telephony and contact center issues.

Responsibilities

• Provide Tier 2/3 support for enterprise banking customers in Singapore.
• Troubleshoot, resolve, and maintain Avaya UC and Contact Center environments.
• Collaborate with stakeholders and document case resolutions.

Skills

UC/CC engineering

Banking domain experience

Troubleshooting

Stakeholder communication

Tools

Avaya Aura CM

Avaya Aura SM

Avaya Aura SMGR

AAMS

AAEP

CMS

CC Elite

ASBCE

SIP/H.323

VoIP diagnostics

Linux

VMware

Job description

PERSOL SINGAPORE PTE. LTD. is seeking a Technical Support Senior Engineer (DTE) in Singapore to provide dedicated Tier 2/3 support for enterprise banking customers. The role focuses on troubleshooting and maintaining Avaya UC and Contact Center environments.

The candidate should have at least 4 years in UC/CC engineering, preferably with banking sector experience, and a proven ability to resolve complex telephony issues. This position requires strong stakeholder communication and collaboration.