Technical Support Senior Engineer (Avaya UC & Contact Centre)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

PERSOL Singapore Pte Ltd is seeking a Technical Support Senior Engineer (DTE) to deliver Tier 2/3 support for enterprise banking customers in Singapore, focusing on Avaya UC and Contact Center environments. You will troubleshoot, maintain, and optimize critical communications systems in a fast-paced, customer-facing setting.

The ideal candidate has at least 4 years in UC/CC engineering, preferably with banking experience, and possess strong problem-solving and stakeholder communication skills to

Qualifications

• Minimum 4 years of Tier 2/3 UC and Contact Center engineering experience.
• Experience supporting Banking/Financial Services environments preferred.
• Proven ability to troubleshoot and resolve complex telephony and contact center issues.

Responsibilities

• Provide dedicated Tier 2/3 support for enterprise banking customers in Singapore.
• Troubleshoot and maintain Avaya UC & Contact Center environments in production.
• Collaborate with customers and internal teams to resolve issues and minimize downtime.

Skills

Tier 2/3 UC & CC engineering

Banking/Financial services experience

Troubleshooting & issue resolution

Stakeholder communication

Tools

Avaya Aura Platform

Communication Manager

Session Manager

System Manager

AAMS

AAEP

CMS

CC Elite

ASBCE

Linux

VMware

Job description

Technical Support Senior Engineer (Avaya UC & Contact Centre)

Location: Singapore

Job Description

We are seeking an experienced Technical Support Senior Engineer (DTE) to provide dedicated support for enterprise banking customers in Singapore. The successful candidate will be responsible for Tier 2/3 support, troubleshooting, and maintaining mission-critical Avaya Unified Communications and Contact Center environments.

Requirements

Experience

• Minimum 4 years of experience in Tier 2/3 Unified Communications (UC) and Contact Center engineering.
• Experience supporting Banking or Financial Services environments is preferred.
• Proven ability to troubleshoot and resolve complex telephony and contact center issues.

Technical Skills

Core Avaya Technologies

• Avaya Aura Platform:
• Communication Manager (CM)
• Session Manager (SM)
• System Manager (SMGR)
• Avaya Aura Media Server (AAMS)
• Avaya Aura Experience Portal (AAEP)
• Avaya Call Management System (CMS)
• Avaya Contact Center Elite (CC Elite)

Infrastructure & Protocols

• Avaya Session Border Controller for Enterprise (ASBCE)
• SIP and H.323 protocols
• VoIP diagnostics and troubleshooting
• Linux Operating Systems
• VMware virtualization

Certifications

• ACSS (Avaya Certified Support Specialist), ACIS (Avaya Certified Implementation Specialist), or equivalent telephony/UC certifications preferred.

Preferred

• Experience supporting large enterprise or Tier-1 banking environments.
• Strong problem-solving, troubleshooting, and stakeholder communication skills.
• Ability to work in a fast-paced, customer-facing support environment.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C43504 - EA Registration No. R1877971 (Derrick Tiew Yong Han)