Senior Trade Finance Product & Process Transformation Lead

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

1011 United Overseas Bank Ltd is seeking a Trade Product Manager, Process & Service Excellence to lead regional process transformation across Group Trade Finance. You will drive standardization, efficiency and service excellence while partnering with country teams to align workflows with risk and governance standards.

The role requires deep knowledge of trade finance operations, multi-country program experience, and a proven ability to deliver transformation initiatives that improve client

Qualifications

• 7+ years of experience in Trade Finance, Transaction Banking, Product Management, Operations, Business Transformation, or Process Excellence.
• Strong knowledge of trade finance products, trade operations, and transaction banking workflows.
• Experience managing regional or multi-country initiatives.
• Proven track record in process re-engineering, service enhancement, and transformation delivery.
• Strong stakeholder management skills with the ability to influence across businesses, functions, and countries.
• Experience in Documentary Trade and/or Supply Chain Finance transformation initiatives will be a strong advantage.

Responsibilities

• Group Process Transformation & Optimization Lead regional process transformation and harmonization initiatives across Group Trade Finance.
• Drive process simplification, standardization, and continuous improvement to enhance operational efficiency, scalability, and resource utilization.
• Identify opportunities to streamline workflows, reduce manual interventions, and improve end-to-end trade processing while strengthening risk control, governance and process resiliency across Group Trade Finance.
• Service Excellence & Client Experience Drive Group-wide service enhancement initiatives to improve client experience and service delivery standards.
• Partner with country teams to identify customer pain points and implement service improvements across the trade journey.
• Enhance turnaround times, responsiveness, and consistency of service delivery while promoting best practices across markets.
• Trade Projects & Strategic Initiatives Lead and coordinate trade finance business initiatives focused on process enhancement, governance, operating model improvements, and service excellence across the Group.
• Review and optimize client onboarding, documentation, servicing, and exception management processes.
• Partner with country and functional stakeholders to develop and implement initiatives that improve productivity, strengthen controls, and support business growth.
• Drive cross-functional collaboration, change management, and adoption of new processes and ways of working.
• Monitor implementation progress, benefits realization, and key risks, while promoting best practice sharing and continuous improvement across countries.

Job description

1011 United Overseas Bank Ltd is seeking a Trade Product Manager, Process & Service Excellence to lead regional process transformation across Group Trade Finance. You will drive standardization, efficiency and service excellence while partnering with country teams to align workflows with risk and governance standards.

The role requires deep knowledge of trade finance operations, multi-country program experience, and a proven ability to deliver transformation initiatives that improve client