Regional Trade Product Lead, Process Excellence

UOB

Singapore

In loco

SGD 180.000 - 240.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

United Overseas Bank Ltd is seeking a Trade Product Manager, Process & Service Excellence to drive regional process transformation, service quality, and efficiency across our Trade Finance operations. You will partner with Transaction Banking, Operations, Technology, Risk, Legal, Compliance, and Sales across markets to simplify processes and standardize practices.

The role focuses on delivering consistent, efficient trade products and services aligned with growth, risk, and client service

Competenze

7+ years of experience in Trade Finance, Transaction Banking, Product Management, Operations, Business Transformation, or Process Excellence.
Strong knowledge of trade finance products, trade operations, and transaction banking workflows.
Experience managing regional or multi-country initiatives.
Proven track record in process re-engineering, service enhancement, and transformation delivery.
Strong stakeholder management across businesses, functions, and countries.
Experience in Documentary Trade and/or Supply Chain Finance transformation initiatives will be a strong advantage.

Mansioni

Lead regional process transformation and harmonization initiatives across Group Trade Finance.
Drive process simplification, standardization, and continuous improvement to enhance efficiency, scalability, and resource utilization.
Identify opportunities to streamline workflows, reduce manual interventions, and improve end-to-end trade processing while strengthening risk control, governance and resiliency across Group Trade Finance.
Drive Group-wide service enhancement initiatives to improve client experience and service delivery standards.
Partner with country teams to identify customer pain points and implement service improvements across the trade journey.
Enhance turnaround times, responsiveness, and consistency of service delivery while promoting best practices across markets.
Analyze client feedback, service performance metrics, industry trends, and market practices to identify opportunities to enhance the client experience, strengthen client engagement, and differentiate the Group's Trade Finance offering.
Lead and coordinate trade finance business initiatives focused on process enhancement, governance, operating model improvements, and service excellence across the Group.
Review and optimize client onboarding, documentation, servicing, and exception management processes.
Partner with country and functional stakeholders to develop and implement initiatives that improve productivity, strengthen controls, and support business growth.
Drive cross-functional collaboration, change management, and adoption of new processes and ways of working.
Monitor implementation progress, benefits realization, and key risks, while promoting best practice sharing and continuous improvement across countries.