Senior Technician (Contract)

St Engineering; Singapore; Sur place; SGD 28 000 - 45 000; Plein temps

Résumé du poste

ST Engineering is seeking an aftersales services professional to ensure customer satisfaction through effective service and repair coordination. You will diagnose faults, open Maximo job cards, request parts, and document mileage, parts, and fault codes in the service report.

You will update customers on progress, obtain signatures on service reports, provide breakdown support, and carry out recall/warranty work as documented by MAN, with a professional, adaptable approach to changing situations.

Qualifications

• Basic oral and written communication in English.
• Customer service oriented.
• Professional and able to adapt to situational changes.

Responsabilités

• Ensure overall customer satisfaction with Aftersales service.
• Liaise with customer to arrange the bus to be service and repair.
• Perform diagnosis on vehicle for fault finding.
• Open Job card in Maximo system and demand parts.
• Carry out repair/service job & servicing of battery, etc.
• Diligent recording of all info in service report (mileage, parts list, fault codes, etc)
• Update to customer the progress timely.
• Get customer to sign on service report to acknowledge the repair jobs.
• Provide breakdown support to customer.
• Carry out recall /warranty job as documented by MAN.
• Other functions as required by superior

Connaissances

English communication

Customer service

Adaptability

Description du poste

• To ensure overall customer satisfaction with Company’s Aftersales service
• Liaising with customer to arrange the bus to be service and repair
• Perform diagnosis on vehicle for fault finding
• Open Job card in Maximo system and demand parts
• Carry out repair/service job & servicing of battery, etc
• Diligent recording of all info in service report (mileage, parts list, fault codes, etc)
• Update to customer the progress timely
• Get customer to sign on service report to acknowledge the repair jobs
• Provide breakdown support to customer
• Carry out recall /warranty job as documented by MAN
• Other functions as required by superior

Skills

• Basic oral and written communication in English
• Customer service orientated
• Professional and able to adapt to situational changes