Aftersales Technician: Diagnostics & Service Expert

Enggsol Pte Ltd; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

Enggsol Pte Ltd is seeking an attentive auto technician to ensure customer satisfaction with aftersales service, diagnose faults, and manage service records.

You will liaise with customers to arrange servicing, open job cards in Maximo, request parts, perform battery and general repairs, and provide timely updates.

Strong computer literacy and experience in electrical and air conditioning repair, plus a customer‑oriented mindset and adaptability to change, are preferred.

Qualifications

• Must be proficient with basic computer use and service reporting.
• Experience with electrical and air conditioning repairs preferred.
• Strong customer service orientation and communication skills required.
• Ability to stay professional and adapt to changing situations.
• Ability to assess urgency and respond promptly.

Responsibilities

• Ensure overall customer satisfaction with Aftersales service.
• Liaise with customer to arrange servicing and repair.
• Perform diagnosis on vehicle for fault finding.
• Open Job card in Maximo system and demand parts.
• Carry out repair/service and servicing of battery, etc.
• Diligent recording of all info in service report (mileage, parts list, fault codes, etc).
• Update to customer the progress timely.
• Get customer to sign on service report to acknowledge the repair jobs.
• Provide breakdown support to customer.
• Carry out recall /warranty job as documented.
• Other functions & adhoc jobs as required by superior.

Skills

Computer literacy

Electrical & Air Con repair background

Customer service oriented

Professional and adaptable

Judgement of urgency

Job description

Enggsol Pte Ltd is seeking an attentive auto technician to ensure customer satisfaction with aftersales service, diagnose faults, and manage service records.

You will liaise with customers to arrange servicing, open job cards in Maximo, request parts, perform battery and general repairs, and provide timely updates.

Strong computer literacy and experience in electrical and air conditioning repair, plus a customer‑oriented mindset and adaptability to change, are preferred.