Senior Technical Delivery Manager – Cloud, Backend & Agile

StarHub; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

StarHub is seeking a Technical Project Manager to lead development and operational rollout of core digital platforms. You will collaborate with Domain Owners, EMs, DevOps, QA, SDs, and RPMs to drive high-quality backend service delivery supporting consumer and enterprise journeys.

You will manage cloud-native development cycles, CI/CD pipelines, containerized microservices, and API ecosystems to enable secure, scalable platforms powering StarHub’s digital evolution.

Qualifications

• Bachelor’s degree in computer science, information systems, or related field.
• Agile, PMP, or DevOps certifications (e.g., CSM, SAFe, PMI-ACP) preferred.
• 8+ years of experience in software delivery or digital product management, with at least 3 years in a technical project management, delivery leador scrum master capacity.
• Demonstrated experience with CI/CD pipelines, cloud-native architecture (Kubernetes, EKS), and backend service delivery.
• Strong understanding of API management, event-driven architecture, observability tooling and modern deployment strategies (Blue/Green, Canary, Feature Flags).
• Strong familiarity with tools such as Jira, Confluence, GitLab, Jenkins, Monday.com, Splunk.

Responsibilities

• Drive agile ceremonies (sprint planning, stand-ups, retrospectives) and maintain team rhythm and cadence.
• Manage backlog hygiene, ensuring stories are well-defined, estimated, and prioritized.
• Plan and execute phased delivery strategies, ensuring release readiness through Blue/Green deployments, canary releases, and feature flagging.
• Track delivery health through velocity, throughput, and scope stability metrics.
• Identify and resolve blockers, risks, and cross-domain dependencies early.
• Maintain clear delivery dashboards and status reporting to senior stakeholders.
• Partner with Domain Owners and Tech Leads to align on architecture, delivery scope, and capacity planning.
• Coordinate with DevOps and QA/QE teams to ensure readiness for integration, testing, and release.
• Support implementation of continuous delivery and observability practices across teams.
• Define, monitor and report on key delivery KPIs, including deployment frequency, MTTR, defect leakage rate, change failure rate ensuring all releases meet defined SLAs and baselines.
• Participate in sprint demos and ensure acceptance criteria are met for each increment.
• Work with Journey Solution Designers and Release Program Managers to align sprint deliverables to journey-level milestones.
• Collaborate with Journey Owners and business stakeholders to clarify priorities and expected outcomes.
• Communicate risks, decisions, and delivery trade-offs clearly across key stakeholders.
• Drive adoption of agile and DevOps best practices across DXP teams.
• Analyze delivery metrics to identify improvement opportunities in velocity, predictability, and quality.
• Support incident RCA reviews and ensure learnings are converted into actionable backlog improvements.
• Contribute to standardized delivery governance, templates, and documentation across domains.

Skills

Agile delivery

Stakeholder management

Communication

Technical delivery

Problem solving

Education

Bachelor’s degree in computer science or information systems

PMP/DevOps certification (e.g., CSM, SAFe, PMI-ACP)

Tools

Jira

Confluence

GitLab

Jenkins

Monday.com

Splunk

Kubernetes

EKS

Job description

StarHub is seeking a Technical Project Manager to lead development and operational rollout of core digital platforms. You will collaborate with Domain Owners, EMs, DevOps, QA, SDs, and RPMs to drive high-quality backend service delivery supporting consumer and enterprise journeys.

You will manage cloud-native development cycles, CI/CD pipelines, containerized microservices, and API ecosystems to enable secure, scalable platforms powering StarHub’s digital evolution.