CRM Platform Reliability Lead — Kubernetes & DevOps

Starhub Ltd; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

StarHub Ltd in Singapore seeks a Lead CRM Engineer to own the reliability, scalability, and delivery of core CRM and Order Management platforms powering onboarding, sales journeys, and fulfilment for the Consumer Business.

You will lead end-to-end delivery across customer, product, order lifecycle, and billing integration, driving production excellence through observability and incident management while mentoring engineers for scalable, reliable systems.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• 6–10 years of experience in professional software engineering with strong preference CRM, BSS, or other large-scale enterprise platforms.
• Strong hands-on expertise in Java, Spring Boot, REST APIs, microservices, and distributed systems.

Responsibilities

• Own end-to-end delivery and reliability of CRM/OM services across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration.
• Lead design and implementation of scalable backend services and workflow-driven processes for order lifecycle orchestration.
• Review and govern API design and integration patterns across billing, provisioning/OSS systems, digital channels, and external partners.
• Ensure API reliability, versioning, and backward compatibility across services.
• Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes.
• Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows.
• Lead DevOps including on-call support, incident response, root cause analysis (RCA), and implementation of preventive fixes.
• Reduce recurring incidents through systemic improvements and observability insights.
• Ensure stable operation of services on Kubernetes (EKS), including deployment, scaling, and troubleshooting.
• Drive improvements in CI/CD pipelines, release automation, and deployment governance.
• Establish and enhance observability using Splunk, Prometheus, Grafana, and CloudWatch, ensuring SLA adherence for platform availability and performance.
• Conduct design reviews and code reviews, ensuring adherence to engineering standards and best practices.
• Mentor engineers and guide team in debugging, system design, and production readiness.
• Collaborate with cross-functional teams including Product Owners, QA, DevOps, and vendors to deliver reliable end-to-end customer experiences.

Skills

Java

Spring Boot

REST APIs

Microservices

Distributed systems

Education

Bachelor’s degree in Computer Science, Software Engineering, or related field

Tools

Kubernetes

AWS

Job description

StarHub Ltd in Singapore seeks a Lead CRM Engineer to own the reliability, scalability, and delivery of core CRM and Order Management platforms powering onboarding, sales journeys, and fulfilment for the Consumer Business.

You will lead end-to-end delivery across customer, product, order lifecycle, and billing integration, driving production excellence through observability and incident management while mentoring engineers for scalable, reliable systems.