Senior Team Lead, Operations

beecruit pte. ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

beecruit pte. ltd. seeks an experienced Senior Team Lead, Operations to supervise shift operations and provide business support within a contract logistics environment.

The role focuses on achieving delivery timelines, SLAs, KPIs, data accuracy, system support, and adherence to procedures. You will act as a key liaison for start-ups, volume ramp-ups, process changes, and UAT, while maintaining SOPs/WIs, supporting compliance and governance, and driving continuous improvement initiatives across

Qualifications

• Diploma or degree in logistics, supply chain, business or related field.
• 3–5 years of experience in contract logistics, shift supervision or operational support.
• Proficient in Excel, Power Query and macros; experience with ERP/WMS platforms.
• Strong documentation and compliance evidence gathering skills.
• Excellent communication and problem-solving abilities; lean/kaizen exposure is a plus.

Responsibilities

• Supervise shift operations to meet delivery timelines, SLAs and KPIs.
• Support start-ups, ramp-ups, process changes and UAT activities.
• Act as WMS super user to maintain data quality and resolve interface issues.
• Perform complex WMS transactions with proper documentation.
• Maintain SOPs and WIs with strict version control.
• Prepare documentation for compliance and governance.
• Analyze operational data to support decisions.
• Support Lean/Kaizen and continuous improvement initiatives.
• Coordinate day-to-day business support activities for smooth operations.

Skills

Data analysis

Documentation

Communication

Problem solving

Lean Kaizen

Education

Diploma or Degree in Logistics or Supply Chain

Tools

WMS

ERP

Excel (Power Query & macros)

Job description

We are seeking an experienced Senior Team Lead, Operations to supervise shift operations and provide business support within a contract logistics environment. The successful candidate will play a key role in ensuring operational performance, service levels, data accuracy, system support, and compliance with established procedures.

Key Responsibilities:

• Supervise shift operations to ensure delivery timelines, service level agreements (SLAs), and key performance indicators (KPIs) are achieved.
• Support start-ups, volume ramp-ups, process changes, User Acceptance Testing (UAT), and hyper-care activities.
• Act as the WMS Super User to maintain data quality, resolve interface issues, and support system enhancements.
• Perform complex WMS transactions, including inventory reversals, manual allocations, and cycle count adjustments with proper supporting documentation.
• Maintain and update Standard Operating Procedures (SOPs) and Work Instructions (WIs) with strict version control.
• Prepare and maintain documentation required for operational compliance and process governance.
• Analyze operational data and performance reports to support decision-making.
• Support Lean, Kaizen, and basic continuous improvement initiatives.
• Coordinate day-to-day business support activities to ensure smooth operational execution.

Requirements:

• Diploma or Degree in Logistics, Supply Chain Management, Business, Industrial Engineering, or a related discipline.
• 3–5 years of relevant experience in contract logistics, shift supervision, or operational business support.
• Proficient in Microsoft Excel, including Power Query and macros, experienced in using ERP and WMS platforms.
• Strong documentation skills, including SOP drafting and compliance evidence gathering.
• Strong communication, problem-solving, and conflict resolution skills.
• Exposure to Lean, Kaizen, or basic continuous improvement methodologies will be advantageous.