Customer Service Lead (Logistics)

Private Advertiser; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Private Advertiser in Singapore is seeking a client operations professional to monitor and optimize the financial and operational performance of assigned client programs. You will collaborate with the Client Service Manager to co-lead reviews with clients, identify growth opportunities, and resolve performance gaps while coordinating with internal Logistics, Production, and Quality teams.

In this role you will track client KPIs to meet SLAs, support timely order fulfilment with Client Service

Qualifications

• Bachelor's or Diploma in Supply Chain, Logistics, Operations, Industrial Engineering, or related field.
• At least 4 years hands-on experience in operational logistics or 3PL.
• High proficiency in MS Office 365, especially Excel (data analysis) and PowerPoint (presentations).
• Strong analytical and communication skills; ability to collaborate effectively in a team.

Responsibilities

• Track and optimize the financial and operational performance of assigned client programs.
• Co-lead operational and business reviews with clients with the Client Service Manager, identifying growth opportunities and resolving gaps.
• Partner with internal cross-functional teams to resolve client inquiries proactively and efficiently.
• Monitor client KPIs to meet and exceed SLAs; ensure timely and accurate order fulfilment workflows.
• Collaborate with Finance to ensure accurate and timely client service billing processes.
• Participate in strategic, operational improvement projects to drive efficiency.

Skills

Analytical thinking

Communication

Team collaboration

Excel data analysis

Education

Bachelor's or Diploma in Supply Chain/Logistics/Operations/Industrial Engineering

Tools

SAP

MS Office 365

Excel

PowerPoint

Job description

Expectations of the Role:

Client Relationship & Business Performance

• Track and optimize the financial and operational performance of assigned client programs.

• Collaborate with the Client Service Manager to co-lead operational and business reviews with clients, identifying growth opportunities and resolving performance gaps.

• Partner with internal cross-functional stakeholders (Logistics, Production, and Quality teams) to resolve client inquiries proactively and efficiently.

Operations & Execution

• Regularly monitor client-specific Key Performance Indicators (KPIs) to meet and exceed agreed service level agreements (SLAs).

• Collaborate with Client Service Specialists to drive and monitor timely and accurate order fulfilment workflows.

• Collaborate with Finance to ensure accurate and timely client service billing processes.

Continuous Improvement & Projects

• Participate in and support strategic, operational improvement projects in alignment with the Client Service Manager to drive efficiency.

Requirements (Must-Have):

• Bachelor's Degree or Diploma in Supply Chain Management, Logistics Management, Operations Management, Industrial Engineering, or a related field.

• A minimum of four (4) years of hands-on experience in an operational logistics or Third-Party Logistics (3PL) environment.

• High proficiency in MS Office 365, with intermediate to advanced capabilities in Excel (data analysis) and PowerPoint (presentation creation).

• Strong analytical problem-solving skills and excellent verbal and written communication. Proven ability to collaborate effectively in a team-centric environment.

Advantageous to Have:

• Hands-on experience navigating SAP modules, with a focus on Sales and Distribution (SD) or Material Master (MM)