Senior Operations Manager (Contract Logistics)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ALWAYSHIRED PTE. LTD. is seeking a Senior Operations Manager to oversee end-to-end warehouse operations, drive operational excellence, and lead continuous improvement initiatives.

This role suits a commercially minded logistics professional with strong leadership and a proven track record in large-scale warehouse operations. You will lead daily operations, optimize layouts and automation, manage labour costs and budgets, and serve as the key operational contact for customers.

Qualifications

• Minimum 5 years of managerial experience in contract logistics or warehousing.
• Strong understanding of warehouse operations, cost control, and P&L management.
• Experience leading Lean Six Sigma and continuous improvement initiatives.
• Excellent leadership and communication skills.

Responsibilities

• Oversee daily warehouse operations and ensure service excellence.
• Optimize layout, processes, and automation to boost efficiency.
• Manage budgets, labour costs, and third-party providers.
• Lead Lean Six Sigma and continuous improvement projects.
• Maintain safety, regulatory, and quality standards.
• Monitor KPIs and present performance reviews.

Skills

Lean Six Sigma

P&L management

Data analysis

Leadership

Stakeholder mgmt

Education

Bachelor's degree

Tools

Power BI

Tableau

Job description

About:

Our client are looking for an experiencedSenior Operations Managerto oversee end-to-end warehouse operations, drive operational excellence, and lead continuous improvement initiatives. This role is ideal for a commercially minded logistics professional with strong leadership capabilities and a proven track record in managing large-scale warehouse operations.

Responsibilities:

• Lead and oversee daily warehouse operations, ensuring efficient workflows, productivity, and service excellence.

• Optimize warehouse layout, operational processes, and automation initiatives to improve overall efficiency.

• Drive cost optimization by managing labour costs, overtime, third-party service providers, and operational expenditures.

• Act as the key operational contact for customers, building strong relationships while supporting contract renewals and business growth opportunities.

• Lead Lean Six Sigma and continuous improvement initiatives to enhance operational performance and service quality.

• Manage operational budgets, P&L performance, and resource planning to achieve business objectives.

• Review and approve operational purchases, equipment requirements, and third-party service costs within approved authority limits.

• Ensure full compliance with workplace safety, regulatory, and quality standards.

• Conduct manpower planning, capacity forecasting, and workforce optimization based on business volume projections.

• Monitor operational KPIs and leverage data analytics to drive informed business decisions.

• Present operational performance updates during customer business reviews and internal management meetings.

• Lead, coach, and develop a high-performing operations team while fostering a culture of accountability and continuous improvement.

Requirements:

• Bachelor Degree in Business, Supply Chain, Logistics, or a related discipline.

• At least 5 years of managerial experience within Contract Logistics, Warehousing, or Supply Chain Operations.

• Strong understanding of warehouse operations, cost control, and P&L management.

• Experience leading Lean Six Sigma, continuous improvement, or operational excellence initiatives.

• Proficient in data analysis and reporting tools such as Power BI or Tableau.

• Strong commercial acumen with the ability to understand customer contracts, service level agreements (SLAs), and pricing structures.

• Excellent leadership, stakeholder management, communication, and presentation skills.

• Proven ability to lead large, cross-functional teams in a fast-paced logistics environment.