Senior / Supervisor / Associate Executive, Credit Control

SMRT Corporation; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

SMRT Corporation is seeking a detail-oriented Credit Control professional to manage debt exposure and terms for drivers and corporate accounts in Singapore. You will monitor KPIs, contact customers for reminders, and negotiate repayment plans to minimise bad debt, while ensuring adherence to financial policies and liaising with external agencies as needed.

The role requires at least 2 years in credit control, a diploma in business or related discipline, and the ability to work on a 5-day week.

Qualifications

• Diploma or equivalent qualification is required or preferred.
• At least 2 years of experience in credit control.
• Prior experience in taxi and/or car rental industries is advantageous.
• Candidate to possess a valid Class 3/3A Driving License is an added advantage.
• Mandarin/Malay-speaking candidates are welcome to serve Mandarin/Malay-speaking clients.
• Excellent mathematical ability.
• 5-days work week.

Responsibilities

• Efficient Management of Drivers and Corporate Accounts’ Debts.
• Ensure the KPI of Credit Control are met.
• Monitor and control drivers and corporate client accounts’ outstanding.
• Contact customers and send reminders to ensure timely payments.
• Negotiate repayment plans with customers and set payment terms and conditions accordingly.
• Conduct aged balance review with Superior and follow up review actions.
• Report and alert delinquent customers and apply actions to minimize bad debt.
• Prepare daily operation report(s).
• Administer litigation/credit monitoring and screening process.
• Ensure compliance with financial policies and procedures.
• Manage and review repossession and external collection agencies’ performance.
• Attend to drivers’ queries and appeals relating to Credit Control matters.

Skills

Mathematical ability

Numerical skills

Negotiation

Communication skills

Teamwork

Education

Diploma or equivalent in business-related discipline

Tools

MS Office

Job description

Improve revenues by reducing bad debt exposure through the direct management of credit terms

Job description:

Job Purpose

Improve revenues by reducing bad debt exposure through the direct management of credit terms

Responsibilities

• Efficient Management of Drivers and Corporate Accounts’ Debts
• Ensure the Key Performance Indicators (KPI) of Credit Control are met
• Monitor and control drivers and corporate client accounts’ outstanding.
• Responsible in contacting customers and send reminders to ensure timely payments.
• Negotiate repayment plans with customers and set payment terms and conditions accordingly.
• Conduct aged balance review with Superior and follow up review actions.
• Report and alert any exceptional and delinquent customers and apply appropriate actions to minimize bad debt.
• Prepare daily operation report (s).
• Administer litigation/credit monitoring and screening process.
• Ensure compliance with financial policies and procedures.
• Manage and review repossession and external collection agencies’ performance.
• Attend to drivers’ queries and appeals relating to Credit Control mat

Qualifications & Work Experience

• Diploma or other equivalent qualification (Diploma in Business related discipline will be added advantage)
• At least 2 years of experience in credit control
• Prior experience in taxi and/or car rental industries is advantageous
• Candidate to possess a valid Class 3/3A Driving License will be an added advantage
• We seek Mandarin/Malay-speaking candidates who are required to serve Mandarin/Malay-speaking clients
• Excellent mathematical ability
• 5-days work week.

Skills

Technical skills include:

• Proficient in MS Office (especially MS ExcelVlookup, Pivot Tables and functions formulas)

Generic skills include:

• Meticulous and possess strong organising and numerical skills.
• Result-oriented and able to work on tight resources and datelines
• Strong negotiation and writing skills
• Excellent team player
• Customer service oriented with good interpersonal and communication skills
• Ability to work in fast pace and dynamic environment