Senior ServiceNow Developer

DXC Technology Inc.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

DXC Technology is seeking a ServiceNow Developer to lead development efforts across ITSM, ITOM, and CMDB. The role requires deep technical expertise and the ability to guide customer discussions, ensuring platform stability and scalable solutions.

You will act as the technical owner for ServiceNow implementations and enhancements, defining guidelines, reviewing custom scripts, and driving best practices, all while coordinating with project teams to align with business needs.

Qualifications

• Must have hands-on ServiceNow development experience across ITSM/ITOM/CMDB.
• Experience leading customer discussions and driving delivery excellence on ServiceNow platforms.
• Strong scripting knowledge and ability to translate business needs into technical designs.

Responsibilities

• Lead ServiceNow development, ensuring best practices and stability.
• Own technical design decisions and architecture for implementations.
• Provide escalation support during go-live and critical issues.
• Collaborate with PMs, Architects, and PO to meet scope and quality.

Skills

JavaScript

Glide APIs

Scripting (server/client)

REST APIs

System Administration

Education

ServiceNow CSA

ServiceNow CAD

IT Operations Management (ITOM)

Tools

MID Server

Flow Designer

Integration Hub

Job description

Roles & Responsibilities

ServiceNow developer is responsible for developing, and a team player for ServiceNow implementations. This role requires deep technical expertise, strong development background, and the ability to lead customer discussions, and drive delivery excellence across the ServiceNow platform. The individual will act as the technical authority, ensuring best practices, platform stability, performance, and scalable solutions while aligning business needs with ServiceNow capabilities. Act as the overall technical owner for ServiceNow implementations and enhancements Define technical & development guidelines Review and approve technical scripts, and configurations Ensure platform performance, security, scalability, and upgrade readiness Drive adherence to ServiceNow best practices and OOTB-first approach Hands-on development using: Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, Integration Hub, Scheduled Jobs, Service Catalog, Order Guides, Workflows Lead complex customizations while minimizing technical debt Handle advanced troubleshooting, performance bottlenecks, and production issues Support data loads, transformations, and data validation strategies Lead customer technical discussions, design workshops, and solution walkthroughs Translate business requirements into technical solutions and system designs Provide clear technical guidance to customers and set realistic expectations Act as the escalation point for critical issues, hyper care, and go-live support Review code and enforce coding standards and quality gates Guide team members on design decisions and problem-solving Work closely with Project Managers, Architects, and Product Owners Ensure timely delivery aligned with scope, quality, and performance benchmarks Participate in change, incident, and defect triage discussions.

Experience & Qualifications

Certifications ServiceNow Certified System Administrator CSA (Mandatory) ServiceNow Certified Application Developer CAD (Mandatory) Certified Implementation Specialist – IT Operations Management (ITOM) Experience 5+ years of hands‑on ServiceNow development Exposure to enterprise‑scale ServiceNow programs Strong hands‑on experience with: ITSM, ITOM, CMDB, Service Catalog, Incident, Problem, Change, Request Deep scripting knowledge: JavaScript, Glide APIs, server‑side & client‑side scripting Integration using REST, SOAP, MID Server Performance tuning, ACLs, security best practices

About DXC Technology

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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Company Overview

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.