Senior ServiceNow Developer - ITSM/ITOM/ITAM & Automation

LanceSoft Singapore; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

LanceSoft Singapore is seeking a senior ServiceNow architect to lead development initiatives across ITSM, ITOM, and ITAM. You will drive hands-on delivery, design scalable solutions, and mentor junior engineers in a fast-paced enterprise environment.

You will build automated workflows using Flow Designer and Orchestration, design CMDB data models, integrate systems via REST/SOAP APIs and MID servers, and create analytics dashboards to track KPIs.

Qualifications

• 6–10+ years of hands‑on experience leading ServiceNow development initiatives.
• Deep expertise in ITSM, ITOM, and ITAM modules, including Incident, Change, Problem, Request, Discovery, Service Mapping, Event Management, SAM, and HAM.
• Workflow & Automation Design: Ability to design and implement automated processes using Flow Designer, Orchestration, business rules, and scheduled jobs.
• CMDB Design & Management: Skills in creating and maintaining CMDB tables, CI relationships, and data normalization to support ITSM, ITOM, and ITAM modules.
• Integration Development: Experience integrating ServiceNow with external systems and monitoring tools via REST/SOAP APIs, MID Servers, and web services.
• Reporting & Dashboard Creation: Ability to build Performance Analytics dashboards, KPIs, and reports using ServiceNow reporting tools and Scripting for advanced analytics.
• Troubleshooting & Issue Resolution: Analytical skills to diagnose and resolve platform or module issues efficiently.
• Platform Best Practices & Governance: Knowledge of ServiceNow development standards, governance policies, and upgrade considerations.
• Collaboration & Communication: Ability to work effectively with architects, admins, operations teams, and business stakeholders.
• Documentation & Knowledge Sharing: Capability to document workflows, scripts, integrations, and configurations for maintainability and BAU support.

Skills

ServiceNow

ITSM

ITOM

ITAM

Incident management

Change management

Problem management

Request management

Discovery

Service Mapping

Event Management

SAM

HAM

Flow Designer

Orchestration

Business rules

Scheduled jobs

CMDB design

CMDB data normalization

REST APIs

SOAP APIs

MID Servers

Web services

Performance Analytics

Dashboards

Scripting

Analytics

Governance

Upgrade considerations

Job description

LanceSoft Singapore is seeking a senior ServiceNow architect to lead development initiatives across ITSM, ITOM, and ITAM. You will drive hands-on delivery, design scalable solutions, and mentor junior engineers in a fast-paced enterprise environment.

You will build automated workflows using Flow Designer and Orchestration, design CMDB data models, integrate systems via REST/SOAP APIs and MID servers, and create analytics dashboards to track KPIs.