Senior ServiceNow Developer: ITSM & Integrations

Archer Logic; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Archer Logic is seeking a Senior ServiceNow Technical Developer to design, develop, integrate, and support ITSM and SMoD solutions within a telecom environment. The role requires hands-on experience with ITSM modules and ServiceNow components.

You will work on updates, scripts, notifications, workflows, and enterprise-scale integrations while following Agile practices and contributing to project planning and testing.

Qualifications

• Degree or diploma in Information Technology or equivalent.
• 4+ years in ITSM and SMoD solutions.
• Understand automation concepts and their application in day-to-day service delivery.
• Flow Designer expertise.
• Workflow Automation experience.
• Business Rules, Client Scripts, OSS/BSS Integration.
• Troubleshooting & performance knowledge.
• Telecom operations domain familiarity.
• Strong ITIL knowledge.

Responsibilities

• Design, develop, integrate, and support ServiceNow ITSM/SMoD in a telecom environment.
• Hands-on work with ITSM, ITIL, Integrations, Scripts, Catalogs, CSМ and custom apps.
• Develop updates, business rules, notifications, scheduled jobs, Script Includes, events and forms.
• Improve workflows and automate approvals and change processes.
• Deliver enterprise-scale integrations and automate testing in prod/test environments.
• Participate in project meetings and follow Agile frameworks.

Skills

ServiceNow ITSM

SMoD solutions

Integrations

Scripting

Catalogs

CSM

Workflow

Automation

Agile

Testing

Education

Degree or diploma in Information Technology

Tools

ServiceNow Studio

Flow Designer

Update Sets

Script Includes

Workflow Editor

Scheduled Jobs

Job description

Archer Logic is seeking a Senior ServiceNow Technical Developer to design, develop, integrate, and support ITSM and SMoD solutions within a telecom environment. The role requires hands-on experience with ITSM modules and ServiceNow components.

You will work on updates, scripts, notifications, workflows, and enterprise-scale integrations while following Agile practices and contributing to project planning and testing.