Senior ServiceNow Developer (ITSM & CSM) | AMK Technology | Singapore

AMK Technology; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

AMK Technology is seeking a Senior ServiceNow Developer to design and implement enterprise ServiceNow solutions across ITSM and CSM. You will work with stakeholders to deliver scalable, secure platform enhancements in a modern Agile environment.

The role requires 6–8+ years of hands-on ServiceNow experience, strong JavaScript skills, and expertise in API integrations and cloud architectures. Singapore-based position with visa sponsorship available.

Qualifications

• 6 to 8+ years of ServiceNow development and customization.
• Strong hands-on experience with ITSM and CSM in ServiceNow.
• Advanced proficiency in JavaScript and ServiceNow scripting.

Responsibilities

• Design, develop, and maintain ServiceNow applications across ITSM and CSM.
• Configure workflows, business rules, client scripts, and UI policies.
• Develop integrations using REST and SOAP web services.
• Create and optimize UI with HTML, CSS, and AngularJS.
• Collaborate with stakeholders to gather requirements and translate them into solutions.
• Participate in Agile ceremonies and release management.

Skills

ServiceNow

JavaScript

Glide API

Flow Designer

REST APIs

SOAP APIs

HTML/CSS

AngularJS

Agile/Scrum

Cloud platforms

Tools

IntegrationHub

Scripting Frameworks

Job description

Job Title: Senior ServiceNow Developer (ITSM & CSM) | AMK Technology | Singapore

Recruiting Company: AMK Technology

Job Location: Singapore

Job Type: Renewable Contract

WhatsApp Contact: [phone]

Visa Sponsorship: Available

Experience Required: 6–8+ Years

Industry: IT Services, Enterprise Applications & Digital Transformation

Position Summary

AMK Technology is seeking an experienced Senior ServiceNow Developer to design, develop, and enhance enterprise ServiceNow solutions across IT Service Management (ITSM) and Customer Service Management (CSM) platforms. This role offers the opportunity to work on large-scale digital transformation initiatives, cloud-integrated solutions, and customer-centric service platforms within a modern Agile development environment.

Detailed Job Description

As a Senior ServiceNow Developer, you will be responsible for architecting, developing, customizing, and integrating ServiceNow applications to support enterprise service delivery and business transformation objectives. You will work closely with business stakeholders, architects, product owners, and development teams to deliver scalable, secure, and high-performing ServiceNow solutions. The role requires deep expertise in ServiceNow platform development, workflow automation, system integrations, and cloud-connected architectures. You will contribute to platform governance, application enhancements, release management, and continuous service improvement initiatives. Candidates with Customer Service Management (CSM) and public sector digital services experience will be particularly well-positioned for success in this role.

Key Responsibilities

• Design, develop, and maintain ServiceNow applications and customizations across ITSM and CSM modules.
• Configure and enhance workflows, business rules, client scripts, UI policies, script includes, and catalog items.
• Develop scalable solutions using JavaScript, Glide API, Flow Designer, and ServiceNow best practices.
• Implement and manage integrations with enterprise applications and third-party platforms using REST and SOAP APIs.
• Develop and support ServiceNow workflows, automations, and orchestration processes.
• Customize user interfaces using HTML, CSS, AngularJS, and ServiceNow UI frameworks.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Participate in Agile ceremonies, sprint planning, backlog refinement, and release management activities.
• Ensure security, performance, scalability, and maintainability of ServiceNow applications.
• Support testing, deployment, troubleshooting, and production issue resolution.
• Create technical documentation, design specifications, and knowledge transfer materials.
• Contribute to platform governance, coding standards, and continuous improvement initiatives.

Required Qualifications & Skills

• 6 to 8+ years of experience in ServiceNow development and customization.
• Strong hands‑on experience with ServiceNow ITSM and Customer Service Management (CSM).
• Advanced proficiency in JavaScript and ServiceNow Scripting Frameworks.
• Strong knowledge of Glide API, Script Includes, Business Rules, UI Policies, Client Scripts, and Flow Designer.
• Experience developing integrations using REST and SOAP web services.
• Solid understanding of HTML, CSS, and AngularJS.
• Experience designing and implementing secure API architectures.
• Knowledge of cloud platforms including AWS, Microsoft Azure, and Google Cloud environments.
• Strong understanding of ServiceNow development lifecycle, deployment processes, and release management.
• Experience working within Agile and Scrum delivery environments.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication, stakeholder management, and collaboration abilities.

Nice-to-Have Skills

• Customer Service Management (CSM) implementation experience.
• Experience delivering Public Sector digital service projects.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Experience with ServiceNow IntegrationHub and Flow Designer automation.
• Knowledge of ITIL frameworks and service management best practices.
• Experience with cloud-native architectures and enterprise integration patterns.

Recruitment Pro Tip

For senior ServiceNow roles, employers look beyond platform administration and focus on development depth and solution impact. Highlight ServiceNow modules implemented, complex integrations developed, workflow automations delivered, performance optimizations achieved, and measurable business outcomes. Candidates who can demonstrate hands‑off experience with ITSM, CSM, API integrations, cloud‑connected architectures, and enterprise‑scale ServiceNow implementations are significantly more likely to secure interviews.