Tech Lead - ServiceNow

Ranosys; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Ranosys seeks a hands-on ServiceNow Developer in Singapore to design, develop, configure and customize ServiceNow applications and modules. You will craft Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs, and build workflows with Flow Designer and Workflow.

You will develop Service Catalog components, Catalog Items, Record Producers, and Service Portal, and create integrations using REST/SOAP, MID Server, and IntegrationHub.

Qualifications

• Hands-on ServiceNow development experience.
• Strong knowledge of ServiceNow architecture and ITSM.
• Experience with Flow Designer, Workflow, and Catalog.
• Exposure to ITOM, CSM, HRSD, CMDB, GRC modules.
• Experience with REST/SOAP APIs and IntegrationHub.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs.
• Build workflows and automations using Flow Designer, Workflow, and IntegrationHub.
• Develop Service Catalog, Catalog Items, Record Producers, and Service Portal components.
• Build integrations using REST/SOAP APIs, MID Server, IntegrationHub.
• Implement and support ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Work on additional modules such as ITOM, CMDB, Discovery, GRC, CSM, HRSD.
• Troubleshoot complex issues, optimize performance, and provide production support.
• Manage technical design, development, testing, deployments, upgrades, and release activities.
• Work with Git, CI/CD pipelines, and Agile/Scrum methodologies.
• Explore and implement Now Assist / GenAI capabilities and platform enhancements.
• Conduct code reviews, maintain technical documentation, and mentor junior developers.
• Hands-on ServiceNow development experience.
• Exposure to additional modules such as ITOM or HRSD or CSM

Skills

ServiceNow development

Flow Designer

Workflow Automation

UI Policies

Client Scripts

REST/SOAP APIs

IntegrationHub

MID Server

ITSM Modules

ITOM/CMDB/Discovery

Tools

Git

CI/CD pipelines

ServiceNow Studio

Job description

• Design, develop, configure, and customize ServiceNow applications and modules.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and other platform configurations.
• Build workflows and automations using Flow Designer, Workflow, and IntegrationHub.
• Develop and customize Service Catalog, Catalog Items, Record Producers, and Service Portal components.
• Build integrations using REST/SOAP APIs, MID Server, IntegrationHub, and enterprise applications.
• Implement and support ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Work on additional ServiceNow modules such as CSM, HRSD, ITOM, CMDB, Discovery, and GRC.
• Troubleshoot complex issues, optimize performance, and provide production support.
• Manage technical design, development, testing, deployments, upgrades, and release activities.
• Work with Git, CI/CD pipelines, and Agile/Scrum methodologies.
• Explore and implement Now Assist / GenAI capabilities and platform enhancements.
• Conduct code reviews, maintain technical documentation, and mentor junior developers.
• Hands-on ServiceNow development experience.
• Exposure to additional modules such as ITOM or HRSD or CSM
• Only Singapore Citizens and Permanent Residents are eligible to apply.
• Strong knowledge of ServiceNow platform architecture and ITSM modules.
• Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Strong experience with Flow Designer, Workflow, Service Catalog, and automation.
• Experience with REST/SOAP APIs, IntegrationHub, and MID Server.
• Understanding of ServiceNow tables, data models, security, and platform configurations.
• Knowledge of update sets, deployments, testing, upgrades, and release management.
• Familiarity with Git, CI/CD, and Agile/Scrum methodologies.
• Exposure to additional modules such as CSM, HRSD, ITOM, CMDB, Discovery, GRC, or Service Portal.
• Knowledge of Now Assist / GenAI capabilities and enterprise application integrations.
• ServiceNow CSA certification preferred; CAD certification is an added advantage. CIS certifications are a plus.
• Strong problem-solving, communication, stakeholder management, and technical ownership skills.
• Ability to independently manage development tasks and mentor junior developers.