Tech Lead

Ranosys Technologies; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Ranosys in Singapore is seeking an experienced ServiceNow developer to design, customize, and optimize our ITSM and ITOM solutions. You will build catalogs, workflows, and integrations, and mentor junior teammates.

The role requires hands-on development, strong knowledge of Flow Designer, IntegrationHub, and MID Server, plus good communication with stakeholders. Singapore Citizens or PRs preferred.

Qualifications

• Hands-on ServiceNow development experience.
• Exposure to ITOM, HRSD, or CSM modules.
• Knowledge of ServiceNow architecture, data models, security, and configurations.
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs.
• Proficiency with Flow Designer, Workflow, Service Catalog, and automation.
• Experience with REST/SOAP APIs, IntegrationHub, and MID Server.
• Familiarity with Git, CI/CD, and Agile/Scrum.
• Certification in Now Assist/GenAI capabilities is a plus.
• Singapore Citizens or Permanent Residents eligible to apply.

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and modules.
• Build workflows and automations using Flow Designer, Workflow, and IntegrationHub.
• Develop and customize Service Catalog, Catalog Items, and Service Portal components.
• Create integrations using REST/SOAP APIs, MID Server, and IntegrationHub.
• Implement ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Work on CSM/HRSD/ITOM/CMDB/Discovery/GRC modules as needed.
• Troubleshoot issues, optimize performance, and provide production support.
• Mentor junior developers and maintain technical documentation.

Skills

Hands-on ServiceNow development

ITOM / HRSD / CSM modules

ServiceNow platform architecture

Business Rules / Client Scripts / UI/…

Flow Designer / Workflow / Service Cat

REST / SOAP APIs / IntegrationHub /MID

Now Assist / GenAI capabilities

Mentoring junior developers / teamwork

Problem-solving / stakeholder mgmt

Tools

Git

CI/CD pipelines

MID Server

IntegrationHub

REST/SOAP APIs

Job description

• Design, develop, configure, and customize ServiceNow applications and modules.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and other platform configurations.
• Build workflows and automations using Flow Designer, Workflow, and IntegrationHub.
• Develop and customize Service Catalog, Catalog Items, Record Producers, and Service Portal components.
• Build integrations using REST/SOAP APIs, MID Server, IntegrationHub, and enterprise applications.
• Implement and support ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Work on additional ServiceNow modules such as CSM, HRSD, ITOM, CMDB, Discovery, and GRC.
• Troubleshoot complex issues, optimize performance, and provide production support.
• Manage technical design, development, testing, deployments, upgrades, and release activities.
• Work with Git, CI/CD pipelines, and Agile/Scrum methodologies.
• Explore and implement Now Assist / GenAI capabilities and platform enhancements.
• Conduct code reviews, maintain technical documentation, and mentor junior developers.

Desired Skills & Competencies

• Hands-on ServiceNow development experience.
• Exposure to additional modules such as ITOM or HRSD or CSM
• Only Singapore Citizens and Permanent Residents are eligible to apply.
• Strong knowledge of ServiceNow platform architecture and ITSM modules.
• Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Strong experience with Flow Designer, Workflow, Service Catalog, and automation.
• Experience with REST/SOAP APIs, IntegrationHub, and MID Server.
• Understanding of ServiceNow tables, data models, security, and platform configurations.
• Knowledge of update sets, deployments, testing, upgrades, and release management.
• Familiarity with Git, CI/CD, and Agile/Scrum methodologies.
• Exposure to additional modules such as CSM, HRSD, ITOM, CMDB, Discovery, GRC, or Service Portal.
• Knowledge of Now Assist / GenAI capabilities and enterprise application integrations.
• ServiceNow CSA certification preferred; CAD certification is an added advantage. CIS certifications are a plus.
• Strong problem-solving, communication, stakeholder management, and technical ownership skills.
• Ability to independently manage development tasks and mentor junior developers.