Senior ServiceNow AIOps & ITOM Architect

STARHUB LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

STARHUB LTD. in Singapore invites a Senior ServiceNow Developer to drive the technical evolution of our enterprise platform, ensuring CSDM alignment and high-performance ITOM observability.

You will own architectural implementation (Discovery, Service Mapping, Event Management), lead Now Assist GenAI initiatives, and build integrations via IntegrationHub with REST/GraphQL—while mentoring juniors.

Qualifications

• 5+ years of deep technical ServiceNow experience (Washington DC or later).
• Expert-level ITOM, CSM, and Platform Telemetry knowledge.
• Mastery of JavaScript (Glide API), Flow Designer, and Service Portal development.
• Required CIS ITOM (Discovery or Event Mgmt) and ITSM/CSM certifications.

Responsibilities

• Architectural alignment for CSDM 4.0/5.0 across the platform.
• Own Discovery and Service Mapping strategy; implement Event Management and AIOps patterns.
• Lead deployment of Now Assist and GenAI controllers to automate complex cases.
• Design integrations via IntegrationHub and REST/GraphQL for external vector databases.
• Provide high-level code reviews and architectural guidance to junior developers.

Skills

ServiceNow expertise

ITOM

CSM

Platform Telemetry

JavaScript (Glide API)

Flow Designer

Service Portal (AngularJS/Widget)

CIS ITOM/Discovery/Event Mgmt

Tools

IntegrationHub

REST/GraphQL APIs

ServiceNow API exposure

Job description

STARHUB LTD. in Singapore invites a Senior ServiceNow Developer to drive the technical evolution of our enterprise platform, ensuring CSDM alignment and high-performance ITOM observability.

You will own architectural implementation (Discovery, Service Mapping, Event Management), lead Now Assist GenAI initiatives, and build integrations via IntegrationHub with REST/GraphQL—while mentoring juniors.