Senior ServiceNow Architect: AI & Enterprise Integrations

Ambition; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Ambition is seeking an experienced ServiceNow Architect to lead design and delivery of complex ServiceNow solutions across Singapore and ASEAN. You’ll work beyond vanilla ITSM with capabilities spanning CSM, HRSD, FSM, IRM, ITSM, ITOM and App Engine.

You will define architectures, blueprints and integration models, translating business requirements into scalable, secure services while mentoring delivery teams and collaborating with stakeholders in an Agile environment.

Qualifications

• 7+ years of ServiceNow experience at Architect or Senior Tech Lead level.
• Hands-on experience across multiple ServiceNow modules.
• Experience beyond vanilla ITSM in ServiceNow solutions.
• Strong knowledge of scripting, Glide APIs, integrations and platform architecture.
• Experience with REST, SOAP, MID Server and enterprise integration patterns.
• Understanding of development standards, security, governance and best practices.

Responsibilities

• Lead the end-to-end architecture and design of ServiceNow solutions across CS M, HRSD, FSM, IRM, ITSM, ITOM, App Engine and other capabilities.
• Define solution architecture, blueprints, integration models and platform roadmaps.
• Translate business requirements into scalable, secure and sustainable ServiceNow solutions.
• Design and oversee complex integrations between ServiceNow and enterprise apps.
• Drive adoption of AI, automation and intelligent workflows within ServiceNow solutions.
• Provide technical leadership throughout the delivery lifecycle and ensure best practices.

Skills

Stakeholder management

Communication

Agile delivery

Leadership & mentoring

Education

ServiceNow CTA or CIS certifications

Tools

ServiceNow scripting

Glide APIs

REST

SOAP

MID Server

Job description

Ambition is seeking an experienced ServiceNow Architect to lead design and delivery of complex ServiceNow solutions across Singapore and ASEAN. You’ll work beyond vanilla ITSM with capabilities spanning CSM, HRSD, FSM, IRM, ITSM, ITOM and App Engine.

You will define architectures, blueprints and integration models, translating business requirements into scalable, secure services while mentoring delivery teams and collaborating with stakeholders in an Agile environment.