Senior Service Engineer - Lead Service Delivery & Solutions

HRLinked Asia Search & Consultancy Pte Ltd; Singapore; On-site; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Basic Salary

AWS

Variable Bonus

Job summary

HRLinked Asia Search & Consultancy Pte Ltd is seeking a Senior Service Engineer to lead the service team, ensure top quality delivery, and uphold repair and warranty standards across the organization. You will supervise technicians, coordinate with sales for parts and equipment opportunities, and maintain strict EHS practices while driving customer satisfaction and service KPIs.

The role requires a mechanical/engineering degree and 8+ years of field experience; proficiency with SAP BW, CRM, and

Qualifications

• Diploma or Degree in Mechanical/Engineering or related discipline.
• Minimum 8 years of relevant service experience.
• Familiarity with OEM/Principal warranty standards and EHS requirements.
• Proficiency in MS Office, SAP BW, and CRM tools.
• Strong problem-solving, communication, and organizational skills.

Responsibilities

• Service Delivery & Team Supervision: Manages daily schedules and job assignments, ensures adherence to manufacturer standards, provides hands-on technical guidance, maintains workshop safety, handles warranty claims, and tracks service KPIs.
• Parts Sales Support: Collaborates with parts and sales teams to identify servicing opportunities, drive cross-selling and up-selling, and maintain customer relationships for market insights.
• Equipment Sales Support: Assists the sales team by providing technical input, equipment configurations, and documentation for tender proposals.
• Quality & Customer Service: Maintains secure service records, resolves or escalates customer feedback, and supports T&I Quality and Service Standards.
• Team Development & EHS: Manages manpower scheduling, on-the-job coaching, onboarding, and performance review inputs while ensuring strict adherence to workshop housekeeping and EHS safety practices.

Skills

Team supervision

Service delivery

Warranty processing

Customer relationship

Cross-selling & up-selling

Education

Diploma/Degree in Mechanical/Engineering

Tools

SAP BW

CRM tools

MS Office

Job description

HRLinked Asia Search & Consultancy Pte Ltd is seeking a Senior Service Engineer to lead the service team, ensure top quality delivery, and uphold repair and warranty standards across the organization. You will supervise technicians, coordinate with sales for parts and equipment opportunities, and maintain strict EHS practices while driving customer satisfaction and service KPIs.

The role requires a mechanical/engineering degree and 8+ years of field experience; proficiency with SAP BW, CRM, and