Senior Service Delivery Lead, Social Programs

National Council of Social Service (NCSS); Singapore; In loco; SGD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

National Council of Social Service (NCSS) in Singapore seeks a Manager/Senior Manager to oversee a portfolio of funded social service programmes, ensuring effective delivery, governance and continuous improvement across partnerships with social service agencies and government partners.

You will lead programme management, stakeholder engagement and performance monitoring, analyse outcomes and prepare strategic recommendations to strengthen service models and funding decisions.

Competenze

• Experience in programme management and social service delivery.
• Ability to analyze performance data and derive actionable insights.
• Strong written and verbal communication for reports and presentations.
• Experience with governance, funding processes and grants.

Mansioni

• Programme Management: oversee a portfolio of funded social service programmes, ensuring delivery and governance.
• Stakeholder Engagement: build partnerships with agencies and government partners to address needs.
• Performance Monitoring and Evaluation: track outcomes and identify service improvements.
• Funding and Grant Governance: review proposals, budgets and reports for accountability.
• Service Planning and Improvement: identify gaps and develop recommendations with stakeholders.
• Cross-functional Collaboration: work with internal teams on planning, alignment and funding decisions.

Conoscenze

Programme management

Stakeholder engagement

Performance monitoring

Grant governance

Analytical thinking

Communication skills

Project management

Report writing

Descrizione del lavoro

National Council of Social Service (NCSS) in Singapore seeks a Manager/Senior Manager to oversee a portfolio of funded social service programmes, ensuring effective delivery, governance and continuous improvement across partnerships with social service agencies and government partners.

You will lead programme management, stakeholder engagement and performance monitoring, analyse outcomes and prepare strategic recommendations to strengthen service models and funding decisions.