Manager/Senior Manager, Service Delivery

National Council of Social Service (NCSS); Singapore; In loco; SGD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

National Council of Social Service (NCSS) in Singapore seeks a Manager/Senior Manager to oversee a portfolio of funded social service programmes, ensuring effective delivery, governance and continuous improvement across partnerships with social service agencies and government partners.

You will lead programme management, stakeholder engagement and performance monitoring, analyse outcomes and prepare strategic recommendations to strengthen service models and funding decisions.

Competenze

• Experience in programme management and social service delivery.
• Ability to analyze performance data and derive actionable insights.
• Strong written and verbal communication for reports and presentations.
• Experience with governance, funding processes and grants.

Mansioni

• Programme Management: oversee a portfolio of funded social service programmes, ensuring delivery and governance.
• Stakeholder Engagement: build partnerships with agencies and government partners to address needs.
• Performance Monitoring and Evaluation: track outcomes and identify service improvements.
• Funding and Grant Governance: review proposals, budgets and reports for accountability.
• Service Planning and Improvement: identify gaps and develop recommendations with stakeholders.
• Cross-functional Collaboration: work with internal teams on planning, alignment and funding decisions.

Conoscenze

Programme management

Stakeholder engagement

Performance monitoring

Grant governance

Analytical thinking

Communication skills

Project management

Report writing

Descrizione del lavoro

What the role is

Be part of a team that works with social service agencies and key stakeholders to strengthen the delivery, effectiveness and sustainability of social services in Singapore. As a Manager / Senior Manager in Service Delivery at the National Council of Social Service (NCSS), you will oversee a portfolio of funded programmes, working closely with social service agencies and government partners to ensure effective programme implementation, sound grant governance and continuous service improvement.

What you will be working on

Key Responsibilities

• Programme Management: Manage a portfolio of funded social service programmes, overseeing implementation, performance, funding requirements and service delivery.
• Stakeholder Engagement: Build and maintain effective partnerships with social service agencies, government agencies and other stakeholders to address service needs and delivery challenges.
• Performance Monitoring and Evaluation: Monitor programme performance, analyse service utilisation and outcomes, and work with relevant stakeholders to identify opportunities for service improvement.
• Funding and Grant Governance: Review funding proposals, budgets and programme reports, ensuring accountability, compliance with funding requirements and effective utilisation of resources.
• Service Planning and Improvement: Identify emerging needs, service gaps and opportunities to strengthen service models, working with internal and external stakeholders to develop recommendations.
• Cross-functional Collaboration: Work with internal teams on service planning, evaluation, policy alignment and funding decisions, including preparing management papers and recommendations.

What we are looking for

Requirements

• Relevant experience in programme management, social service delivery, grant management, policy implementation or stakeholder engagement.
• Strong analytical and problem-solving skills, with the ability to assess programme performance and develop practical recommendations.
• Good interpersonal and communication skills, with the ability to engage and collaborate with diverse stakeholders.
• Strong project management and organisational skills, with the ability to manage multiple priorities independently.
• Good writing and presentation skills, including the ability to prepare clear management reports and recommendations.
• Knowledge of Singapore's social service landscape and experience working with social service agencies or public-sector organisations would be advantageous.

Candidates with more extensive relevant experience and demonstrated ability to manage complex programmes and stakeholder relationships may be considered for the Senior Manager position.