Manager/Senior Manager, Service Delivery

NCS National Council of Social Service; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

National Council of Social Service (NCSS) in Singapore seeks a Manager/Senior Manager for Service Delivery to oversee a portfolio of funded social service programmes, ensuring effective implementation and strong grant governance.

You will collaborate with social service agencies and government partners to drive service improvement, monitor performance, and prepare management papers supporting funding decisions. Candidates with extensive experience may be considered for the Senior Manager role.

Qualifications

• Experience in programme management or social service delivery.
• Ability to assess programme performance and develop practical recommendations.
• Experience engaging diverse stakeholders.
• Experience with grant management or funding governance.
• Knowledge of Singapore's social service landscape advantageous.
• Senior Manager level experience may be considered for broader scope.

Responsabilités

• Manage a portfolio of funded social service programmes and oversee implementation.
• Engage stakeholders across agencies and partners to address service needs and delivery challenges.
• Monitor programme performance, analyse service utilisation and outcomes, and identify improvement opportunities.
• Review funding proposals, budgets and programme reports for governance and accountability.
• Identify service gaps and develop recommendations for service model enhancements.
• Collaborate with cross-functional teams and prepare management papers and recommendations.

Connaissances

Analytical skills

Problem solving

Interpersonal skills

Communication skills

Project management

Organisational skills

Writing skills

Presentation skills

Stakeholder engagement

Policy acumen

Description du poste

What the role is

Be part of a team that works with social service agencies and key stakeholders to strengthen the delivery, effectiveness and sustainability of social services in Singapore. As a Manager / Senior Manager in Service Delivery at the National Council of Social Service (NCSS), you will oversee a portfolio of funded programmes, working closely with social service agencies and government partners to ensure effective programme implementation, sound grant governance and continuous service improvement.

What you will be working on

Key Responsibilities

• Programme Management: Manage a portfolio of funded social service programmes, overseeing implementation, performance, funding requirements and service delivery.
• Stakeholder Engagement: Build and maintain effective partnerships with social service agencies, government agencies and other stakeholders to address service needs and delivery challenges.
• Performance Monitoring and Evaluation: Monitor programme performance, analyse service utilisation and outcomes, and work with relevant stakeholders to identify opportunities for service improvement.
• Funding and Grant Governance: Review funding proposals, budgets and programme reports, ensuring accountability, compliance with funding requirements and effective utilisation of resources.
• Service Planning and Improvement: Identify emerging needs, service gaps and opportunities to strengthen service models, working with internal and external stakeholders to develop recommendations.
• Cross-functional Collaboration: Work with internal teams on service planning, evaluation, policy alignment and funding decisions, including preparing management papers and recommendations.

What we are looking for

Requirements

• Relevant experience in programme management, social service delivery, grant management, policy implementation or stakeholder engagement.
• Strong analytical and problem-solving skills, with the ability to assess programme performance and develop practical recommendations.
• Good interpersonal and communication skills, with the ability to engage and collaborate with diverse stakeholders.
• Strong project management and organisational skills, with the ability to manage multiple priorities independently.
• Good writing and presentation skills, including the ability to prepare clear management reports and recommendations.
• Knowledge of Singapore's social service landscape and experience working with social service agencies or public-sector organisations would be advantageous.
• Candidates with more extensive relevant experience and demonstrated ability to manage complex programmes and stakeholder relationships may be considered for the Senior Manager position.

The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development.

Be part of the team that shapes the future of Singapore.