Senior Manager, Social Service Delivery & Impact

NCS National Council of Social Service; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

National Council of Social Service (NCSS) in Singapore seeks a Manager/Senior Manager for Service Delivery to oversee a portfolio of funded social service programmes, ensuring effective implementation and strong grant governance.

You will collaborate with social service agencies and government partners to drive service improvement, monitor performance, and prepare management papers supporting funding decisions. Candidates with extensive experience may be considered for the Senior Manager role.

Qualifications

• Experience in programme management or social service delivery.
• Ability to assess programme performance and develop practical recommendations.
• Experience engaging diverse stakeholders.
• Experience with grant management or funding governance.
• Knowledge of Singapore's social service landscape advantageous.
• Senior Manager level experience may be considered for broader scope.

Responsibilities

• Manage a portfolio of funded social service programmes and oversee implementation.
• Engage stakeholders across agencies and partners to address service needs and delivery challenges.
• Monitor programme performance, analyse service utilisation and outcomes, and identify improvement opportunities.
• Review funding proposals, budgets and programme reports for governance and accountability.
• Identify service gaps and develop recommendations for service model enhancements.
• Collaborate with cross-functional teams and prepare management papers and recommendations.

Skills

Analytical skills

Problem solving

Interpersonal skills

Communication skills

Project management

Organisational skills

Writing skills

Presentation skills

Stakeholder engagement

Policy acumen

Job description

National Council of Social Service (NCSS) in Singapore seeks a Manager/Senior Manager for Service Delivery to oversee a portfolio of funded social service programmes, ensuring effective implementation and strong grant governance.

You will collaborate with social service agencies and government partners to drive service improvement, monitor performance, and prepare management papers supporting funding decisions. Candidates with extensive experience may be considered for the Senior Manager role.