Senior Service Delivery Director, GovCloud & Cross-Agency

PCCW SOLUTIONS INSYS PTE. LTD.; Singapore; In loco; SGD 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

PCCW Solutions INSYS PTE. LTD. is seeking a Service Delivery Leadership & Governance executive to oversee government accounts within the GCC and hybrid infrastructure.

You will define governance, drive end-to-end delivery, and ensure audit-ready processes across incidents, changes, and releases. Role requires 10+ years in IT service delivery, 5+ years leading large-scale managed services or cloud ops in regulated sectors, and strong GovTech contract experience.

Competenze

• Bachelor’s degree in Computer Science, Information Technology, or related discipline; advanced degree preferred.
• Minimum 10 years of IT service delivery management experience.
• At least 5 years leading large-scale managed services or cloud operations within the Singapore Government or regulated sectors.
• Proven success managing GovTech contracts, IM8-compliant environments, and multi-agency portfolios.

Mansioni

• Provide leadership for service delivery across government accounts under GCC and hybrid infra.
• Define and enforce service governance aligned with GovTech ICT standards, IM8, and SLAs.
• Lead end-to-end delivery lifecycle: incident, problem, change, release management.
• Establish maker-checker and audit-ready processes for accountability.
• Engage senior agency CIOs and IT heads; conduct quarterly service reviews.

Conoscenze

IT service delivery management

Governance & compliance

Leadership

Stakeholder management

Executive communication

Crisis management

Negotiation

Formazione

Bachelor’s degree in Computer Science / Information Technology

Advanced degree preferred

Strumenti

AWS GCC

Azure GCC

CloudWatch

Azure Monitor

Grafana

Streams

ServiceNow ITSM

ABLR

CTS

Descrizione del lavoro

PCCW Solutions INSYS PTE. LTD. is seeking a Service Delivery Leadership & Governance executive to oversee government accounts within the GCC and hybrid infrastructure.

You will define governance, drive end-to-end delivery, and ensure audit-ready processes across incidents, changes, and releases. Role requires 10+ years in IT service delivery, 5+ years leading large-scale managed services or cloud ops in regulated sectors, and strong GovTech contract experience.