IT Service Delivery Director

Morgan McKinley; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Morgan McKinley is seeking a senior delivery leader to own the full delivery lifecycle of its enterprise and government service contracts. You will be accountable for ensuring contractual commitments are met, customers are happy, and accounts keep growing by aligning delivery with business outcomes.

You will lead multiple account delivery teams, act as the main point of contact for senior client stakeholders, and shape portfolio performance financially.

Qualifications

• Background in a systems integrator environment delivering and managing complex services.
• Experience managing government or enterprise clients in infrastructure, network, Wi-Fi or server services.
• 8–10 years in enterprise IT environments, or 15 years in senior delivery roles across multiple technical domains.
• Hands-on strength in at least two technical areas, such as network, systems, database, storage, hosting, cloud, workplace services or telco services.
• Proven service delivery and project management skills.
• Experience managing project P&L and portfolio financials.
• Confident engagement with executive stakeholders, including during high-pressure incidents.
• Strong presentation, coaching and people leadership skills.

Responsibilities

• Oversee service and technical delivery teams to meet and exceed SLAs.
• Drive continuous improvement and maximize value for customers.
• Manage third-party partners and vendors.
• Sponsor digitalization initiatives to improve efficiency and customer experience.
• Build relationships with CxOs, VPs and IT Heads.
• Collaborate with Sales to spot opportunities and win new business within the portfolio.
• Manage P&L for the service portfolio and forecast financials.
• Lead budgeting, planning, manpower and resourcing.
• Set portfolio strategy and KPIs; conduct regular reviews.
• Champion priorities: Customer First, Quality First, People First, Digital First, Security First.
• Support corporate programs and promote cross-team collaboration.

Skills

Executive stakeholder engagement

People leadership

Project management

P&L management

Delivery leadership

Multi-domain technical awareness

Job description

We are currently looking for a senior delivery leader to own the full delivery lifecycle of its enterprise and government service contracts. You will be accountable for making sure contractual commitments are met, customers are happy, and accounts keep growing. You will lead multiple account delivery teams, act as the main point of contact for senior client stakeholders, and shape how the portfolio performs operationally and financially.

Responsibilities

Lead delivery and operations

• Oversee service and technical delivery teams in day-to-day operations, making sure SLAs are met and exceeded
• Drive continuous improvement and raise the value customers get from their services
• Manage third-party partners and vendors
• Sponsor digitalization initiatives that improve efficiency and the customer experience

Manage senior stakeholders and grow accounts

• Build lasting relationships with CxOs, VPs and IT Heads, backed by a strong understanding of their business and technology environments
• Work with Sales to spot opportunities and win new business within the portfolio
• Manage the P&L for your service portfolio against the business case of each contract
• Run annual budgeting and planning, including manpower and resourcing
• Track run rate, forecast ahead, and report monthly on financial status
• Find opportunities to optimize operations and cost

Develop people and set direction

• Coach and mentor Service Delivery Managers and delivery teams, including partner and contractor staff
• Define the portfolio strategy and set KPIs top-down for each team
• Hold regular team sessions (weekly through annual), one-on-ones and performance reviews

Contribute to the wider organization

• Champion Global Delivery’s five priorities: Customer First, Quality First, People First, Digital First and Security First
• Support corporate programs and events, and promote collaboration across teams

Requirements

• Background in a systems integrator (SI) environment, with a track record of delivering and managing complex services
• Experience managing government or enterprise clients in infrastructure, network, Wi‑Fi or server services
• 8 to 10 years in enterprise‑scale IT environments, or 15 years in senior delivery roles across multiple technical domains
• Hands‑on strength in at least two technical areas, such as network, systems, database, storage, hosting, cloud, workplace services or telco services
• Proven service delivery and project management skills
• Experience managing project P&L and portfolio financials
• Confident engagement with executive stakeholders, including during high‑pressure incidents
• Strong presentation, coaching and people leadership skills

Shortlisted candidates will be notified.