Service Delivery Director – AWS & GovTech

Lenovo PCCW Solutions; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Lenovo Singapore is seeking a senior service delivery leader to drive end-to-end delivery across multiple government accounts within GCC and hybrid infrastructure. You will define governance aligned with GovTech standards, lead incident/problem/change/release management, and maintain audit-ready maker-checker processes for accountability.

You will engage agency CIOs and IT heads, deliver monthly/quarterly reviews, and advance automation, AIOps, and security readiness while coordinating with

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related discipline; advanced degree preferred.
• Experience: Minimum 10 years of IT service delivery management experience, with at least 5 years leading large-scale managed services or cloud operations in Singapore Government or regulated sectors.

Responsibilities

• Provide overall leadership for service delivery across multiple government accounts under GCC and hybrid infrastructure environment.
• Define, implement, and enforce service governance frameworks in alignment with GovTech’s ICT standards, IM8, and Ministry-level SLAs.
• Lead the end-to-end delivery lifecycle - incident, problem, change, and release management - ensuring adherence to service protocols and escalation paths.
• Establish and maintain robust maker-checker and audit-ready processes to ensure accountability and compliance.

Skills

Stakeholder management

IT service delivery

Leadership

GovTech contracts

Education

Bachelor's degree in Computer Science/IT

Advanced degree preferred

Tools

CloudWatch

Azure Monitor

Grafana

ServiceNow ITSM

Streams

ABLR

Job description

Lenovo Singapore is seeking a senior service delivery leader to drive end-to-end delivery across multiple government accounts within GCC and hybrid infrastructure. You will define governance aligned with GovTech standards, lead incident/problem/change/release management, and maintain audit-ready maker-checker processes for accountability.

You will engage agency CIOs and IT heads, deliver monthly/quarterly reviews, and advance automation, AIOps, and security readiness while coordinating with