Customer Service Coordinator

STAFFLINK SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 31,248 - 50,220; Full time

Job summary

STAFFLINK SERVICES PRIVATE LIMITED in Singapore is seeking a diligent professional for service coordination and customer support at their Alexandra location. You will handle inquiries, assign requests via CRM, and monitor cases to ensure timely resolution.

The role covers operations administration, contract management, scheduling installations and preparing reports. Strong Excel skills, including VLOOKUP and Pivot Tables, plus familiarity with SAP/ERP, are highly valued in a fast-paced,

Qualifications

• GCE O-Level or equivalent is required.
• Experience in service coordination, customer service or sales admin is preferred.
• Knowledge of SAP or ERP systems is advantageous.
• Proficient in Excel including VLOOKUP and Pivot Tables.
• Strong organisational, administrative and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Handle incoming customer enquiries via phone and email promptly.
• Coordinate and assign service requests to technicians using the CRM.
• Monitor service cases and follow up on escalations for timely resolution.
• Liaise with customers, contractors, and internal stakeholders to facilitate operations.
• Maintain and update service information, including meter readings and contracts.
• Process service job closures and document installation/maintenance records.
• Schedule new equipment installations and service appointments.
• Manage service contract administration and renewal notifications.
• Prepare operational and management reports.

Skills

Customer service

Organisational skills

Multitasking

Communication skills

Education

GCE O-Level

Tools

SAP

ERP systems

Excel

Job description

Location: Alexandra

Monday - Friday: 8.30AM - 5.30PM

A leading MNC specialising in consumer electronics, business solutions, and innovative technology products.

Key Responsibilities:

Service Coordination & Customer Support

• Handle incoming customer enquiries via phone calls and emails professionally and promptly.
• Coordinate and assign service requests to technicians using the company's CRM system.
• Monitor service cases and follow up on escalated issues to ensure timely resolution.
• Liaise with customers, contractors, and internal stakeholders to facilitate smooth service operations.

Operations Administration

• Maintain and update service-related information, including meter readings, customer records, and service contracts.
• Process service job closures and ensure installation and maintenance records are accurately documented.
• Coordinate and schedule new equipment installations and service appointments.
• Manage service contract administration, including monitoring contract expiry dates and issuing renewal notifications.
• Maintain proper filing and documentation of all service-related records and supporting documents.
• Prepare operational and management reports as required.

• Support ad hoc projects and administrative duties assigned by management.

Requirements

• Minimum GCE 'O' Level qualification or equivalent.
• Prior experience in service coordination, customer service, or sales administration is preferred.
• Knowledge of SAP or ERP systems will be an advantage.
• Proficient in Microsoft Excel, including functions such as VLOOKUP and Pivot Tables.
• Strong organisational, administrative, and multitasking abilities.
• Excellent communication and interpersonal skills.
• Able to work effectively in a fast-paced and customer-oriented environment.