Executive (Credit Control), Business Office

Mount Alvernia Hospital; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

Mount Alvernia Hospital seeks a Credit Control Executive/Senior Executive to assess credit risk and pursue timely payments from Self-Pay and Corporate Accounts. You will negotiate arrangements, monitor ageing, and maintain rigorous records while coordinating with internal stakeholders to resolve billing issues.

The role requires 3+ years in credit control or AR, degree or diploma in business/finance, strong communication skills, and proficiency in MS Office.

Qualifications

• Degree or Diploma in Business Administration, Accounting, Finance, or an equivalent qualification.
• Proven experience in credit control, debt recovery, or accounts receivable (3+ years).
• Supervisory experience preferred and healthcare background is an advantage.
• Strong communication and negotiation skills.
• Proficient in MS Office and computer systems.

Responsibilities

• Manage and recover outstanding balances from Self-Pay and Corporate Accounts to meet targets.
• Follow up with customers and negotiate payment arrangements for settlement.
• Monitor overdue accounts and implement proactive collection strategies.
• Maintain accurate account records, documents, and recovery progress reports.
• Assess risk profiles and escalate complex or high-risk cases with recovery actions.
• Collaborate with internal teams to resolve billing and payment issues.
• Generate bills and Statements of Account accurately and promptly.
• Review Letters of Guarantee and monitor credit facilities; recommend suspensions as needed.
• Handle inquiries professionally and coordinate service recovery with departments.
• Support process improvement projects and system enhancements.

Skills

Credit control

Accounts receivable

Negotiation

Communication

Microsoft Office

Education

Business Administration / Accounting / Finance degree or diploma

Tools

Microsoft Office

Job description

What’s on Offer

• Mission: Provide compassionate, excellent and holistic healthcare. Tagline:Serve all with Love.

• Company: Guided by Catholic values, as a missionary not-for-profit hospital, we reach out and serve all our patients and visitors with love, continue to make private healthcare accessible to our community by providing reasonable price points and bill transparency. We continue to be progressive to better serve current and future generations.

• Values:Compassion, Humility, Integrity, Respect and Peace (CHIRP).

• Work Satisfaction: An impactful role in shaping a high performing & engaging culture.

Who We Need

As a Credit Control Executive/Senior Executive, you will be responsible for assessing credit risk and following up with customers to ensure timely payment of outstanding invoices.

Your responsibilities are:

• Manage and recover outstanding balances from assigned Self-Pay and Corporate Accounts to achieve collection targets and minimise bad debt exposure.

• Conduct timely follow-up with customers and negotiate payment arrangements to facilitate prompt settlement of outstanding accounts.

• Monitor overdue accounts and implement proactive collection strategies to reduce ageing receivables.

• Maintain accurate and up-to-date account records, collection documentation, and recovery activities, while preparing regular reports on collection performance, account status, and recovery progress.

• Review and assess account risk profiles, escalating complex, disputed, or high-risk cases with recommendations for appropriate recovery actions.

• Collaborate with internal stakeholders to resolve billing, payment, and account-related issues efficiently.

• Generate and issue bills and Statements of Account accurately and promptly.

• Assess creditworthiness by reviewing Letters of Guarantee, monitoring account risk, enforcing credit control policies, and recommending the suspension or termination of credit facilities where appropriate.

• Handle customer enquiries and complaints professionally, conduct investigations, recommend solutions, and coordinate service recovery efforts with relevant departments.

• Support departmental initiatives through participation in projects, process improvement activities, system enhancements, and other duties as assigned.

How to Succeed

• Degree or Diploma in Business Administration, Accounting, Finance, or an equivalent qualification.

• At least 3 years of experience in credit control, debt recovery, or accounts receivable functions, with supervisory experience preferred.

• Prior experience in a healthcare environment will be an advantage.

• Proficient in Microsoft Office applications and computer systems.

• Strong communication and negotiation skills, with the ability to manage sensitive financial discussions professionally with patients, guarantors, and other stakeholders.

• Excellent problem-solving and conflict resolution skills, with the ability to handle challenging situations effectively and achieve positive outcomes.

• Proactive, resourceful, adaptable, and results-oriented.

• Strong organisational and time management skills, with the ability to manage a portfolio of accounts and prioritise workload effectively.

• Able to work independently while collaborating effectively within a team environment.

• 5-day work week (Monday to Friday).