Senior Executive (Dunning & Recovery)

StarHub; Singapore; Sur place; SGD 90 000 - 130 000; Plein temps

Résumé du poste

StarHub is seeking a Finance and Legal Recovery professional in Singapore to manage insolvency cases, file PODs, and liaise with liquidators and the OA. You will monitor case progress and keep internal stakeholders informed throughout the process.

You will also oversee DCA relationships, provisioning updates, and review write-offs, while supporting process improvements and UAT for system enhancements.

Qualifications

• Degree or diploma in finance, business, economics, or accounting with provisioning knowledge.
• 3–5 years in dunning, credit recovery, and legal insolvency workflows, preferably telecom.
• Experience supervising BPO/offshore teams and reviewing submissions.
• Knowledge of POD filings, OA/Liquidator administration, SCT hearing protocols.
• Strong financial acumen in tracking provisioning and write-off proposals.
• Proficiency with Google Workspace, MS Office, SAP, and advanced spreadsheets.
• Strong written communication, negotiation, and stakeholder management under tight timelines.

Responsabilités

• Manage legal recovery and insolvency cases, including filing PODs with Liquidators and OA.
• Monitor, track, and provide regular progress updates to internal stakeholders.
• Gather, compile, and verify legal documentation for external counsels.
• Represent StarHub in SCT hearings and consultations (online and in-person).

Connaissances

Credit control knowledge

Provisioning frameworks

Legal insolvency workflows

BPO/offshore supervision

Dunning processes

Stakeholder management

Negotiation

Telecom industry experience

Attention to detail

Formation

Degree or Diploma in Finance/Business/Economics/Accounting

Outils

SAP

Google Sheets

Excel

Google Apps Script

VBA

MS Office

Google Workspace

Description du poste

• Manage legal recovery and insolvency cases, including filing Proof of Debt (POD) claims with Liquidators and the Official Assignee (OA).
• Monitor, track, and provide regular progress updates on ongoing legal cases to internal stakeholders.
• Gather, compile, and verify legal documentation required for submission to external legal counsels.
• Represent the company in Small Claims Tribunals (SCT) hearings and consultations (online and in-person).

Job Description

Legal Recovery & Insolvency Management

• Manage legal recovery and insolvency cases, including filing Proof of Debt (POD) claims with Liquidators and the Official Assignee (OA).
• Monitor, track, and provide regular progress updates on ongoing legal cases to internal stakeholders.
• Gather, compile, and verify legal documentation required for submission to external legal counsels.
• Represent the company in Small Claims Tribunals (SCT) hearings and consultations (online and in-person).

Vendor Management & Dunning Operations

• Manage relationships with Debt Collection Agencies (DCAs) and law firms; monitoring performance metrics and reviewing of billing/commission computations.
• Oversee internal dunning workflows, and common mailbox inquiries/complaints.
• Review and manage accounts under Specific Provisioning (SP) to maintain accurate provisioning
• Prepare justification paper for bad debt write-offs (WO) for management approval.
• Support process improvement initiatives, ad-hoc operational tasks, and User Acceptance Testing (UAT) for system enhancements

BPO Managment

• Supervise and review the work of BPO staffs handling credit reporting, Specific Provisioning (SP), and bad debt write-off (WO) preparation.

Qualifications

• Degree or Diploma in Finance, Business, Economics, Accounting, or a related discipline, with a solid grasp of credit control and provisioning frameworks.
• Minimum of 3–5 years of experience in dunning, credit recovery, and legal insolvency workflows, preferably within the telecommunications industry.
• Proven experience supervising BPO/offshore teams and reviewing operational submissions
• Practical knowledge of local legal processes (POD filings, OA/Liquidator administration) and SCT hearing protocols.
• Strong financial acumen in tracking Specific Provisioning (SP) and preparing write-off proposals.
• Proficiency in Google Workspace and MS Office, with advanced spreadsheet skills (Google Sheets / Excel; knowledge of Google Apps Script or VBA preferred), alongside hands-on experience with SAP
• Strong written communication, negotiation, and stakeholder management skills under tight timelines.