Senior Sales Associate, HSR

HERMES MAROQUINERIE-SELLERIE (HMS); Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

HERMES MAROQUINERIE-SELLERIE (HMS) seeks an experienced luxury retail professional to lead store operations and deliver exceptional customer experiences. This role focuses on high-end clienteling, team leadership, and maintaining pristine brand standards in a dynamic Singapore store.

You will drive sales, build relationships with VIP clients, train junior staff, and ensure exemplary service, merchandising and store presentation aligned with HMS luxury ethos.

Qualifications

• At least 5 years of relevant experience in high-end fashion or luxury retail.
• Passionate in the retail industry with good selling skills.
• Likes fashion and appreciates quality products.
• Fluent in English; additional languages spoken are a plus.
• Must be a good team player, pleasant, service-oriented, with good communication skills.
• Basic computer skills

Responsibilities

• Responsible for the daily store operations.
• Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image
• Calls on current and potential customers to establish and maintain client relationships
• Keep customers informed on new products or services, changes, etc.
• Executes sales plans and participates in marketing events and promotion programs
• Communicates feedback gathered through in-store activities to store management
• Provides guidance and training to junior sales associates or newcomers.
• Assists in identifying and handling client enquiries, concerns, and complaints. Takes charge of selected VIP clients.
• Keeps records and reports on sales activities
• Other duties as assigned

Skills

Customer service

Sales skills

Team player

Communication skills

Fashion sense

Fluent English

Basic computer skills

Job description

Major Responsibilities:

• Responsible for the daily store operations.

• Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image

• Calls on current and potential customers to establish and maintain client relationships

• Keep customers informed on new products or services, changes, etc.

• Executes sales plans and participates in marketing events and promotion programs

• Communicates feedback gathered through in-store activities to store management

• Provides guidance and training to junior sales associates or newcomers.

• Assists in identifying and handling client enquiries, concerns, and complaints. Takes charge of selected VIP clients.

• Keeps records and reports on sales activities

• Other duties as assigned

Requirements & Capabilities:

• At least 5 years of relevant experience in high-end fashion, luxury industry, or in a similar capacity

• Passionate in the retail industry with good selling skills

• Likes fashion and appreciates quality products

• Fluent in English. Additional languages spoken are a plus

• Must be a good team player, pleasant, service-oriented, with good communication skills

• Basic computer skills