Sales Supervisor, HSR

HERMES MAROQUINERIE-SELLERIE (HMS); Singapore; On-site; SGD 3,000 - 4,600; Full time

Job summary

HERMES MAROQUINERIE-SELLERIE (HMS) is seeking a Store Supervisor to assist the Store Manager in daily operations and lead a team of sales staff to deliver exceptional service. You will manage client inquiries, maintain brand standards, and coordinate store events while ensuring security and high grooming standards.

The role requires strong communication, teamwork, and IT proficiency, with a focus on developing staff and maintaining an outstanding customer experience in a luxury retail

Qualifications

• Passion for retail and service excellence.
• Excellent interpersonal and communication skills.
• Tech savvy and comfortable with IT/digital tools.
• Fluent in English; additional languages are a plus.

Responsibilities

• Assist Store Manager in daily store operations.
• Supervise sales staff to deliver excellent customer service.
• Handle client enquiries, concerns and complaints.
• Maintain brand-aligned store presentation and housekeeping.
• Coordinate with team on sales plans and store events.
• Motivate staff to achieve sales targets and ensure security.
• Provide on-the-job and product training to staff.
• Mentor assistant sales supervisors as needed.

Skills

Leadership

Customer service

Teamwork

IT skills

Communication

MS Office

Tools

MS Office

Job description

Main Responsibilities:

• Assist and report to Store Manager/Assistant Store Manager to manage and oversee the daily store operations
• Supervise, ensure, and manage a team of sales staff to provide excellent customer service and build client relationships
• Identifies and handle client enquiries, concerns, and complaints
• Ensures store presentation is consistent with our brand image
• Supervise general housekeeping and cleaning duties including performing such duties, if necessary
• Coordinates with the team on the execution of sales plans and store events
• Manage and motivate staff to achieve sales targets established
• Ensures proper security measures are enforced
• Monitors and assists sales staff development by providing on-the-job training, product training, etc.
• Communicate timely with both internal and external parties. Which includes, emails, text messages and phone calls.
• Be a mentor to assistant sales supervisors and guide them where required
• Always maintain a high standard of personal grooming and professional conduct
• Perform any other duties that may be assigned from time to time by the Store Manager and/or Operations Team

Requirements & Capabilities:

• Passion in retail industry
• Tech savvy and good with IT/digital technology
• Fluent in English and other spoken, written languages a plus
• Must be a good team player pleasant service oriented and self-motivated
• Strong team building interpersonal and communication skills
• Hands on computer knowledge of MS Office