Senior Retail Manager - Lead, Merch & Customer Experience

bw motorsports pte. ltd.; Singapore; On-site; SGD 52,000 - 90,000; Full time

Job summary

bw motorsports pte. ltd. is seeking an experienced sales leader to motivate and guide the team in a dynamic retail environment. The role requires deep knowledge of retail operations, customer relations, and visual merchandising, with a focus on trend awareness and brand positioning.

Responsibilities include leading the sales team, training promoters, and collaborating with management on strategy while ensuring excellent customer service and performance across shifts and holidays.

Qualifications

• Must have at least 5 years of managerial exposure.
• Strong leadership and ability to motivate a sales team.
• Excellent communication and relationship-building with customers and staff.
• Solid understanding of the retail business and current fashion trends.
• Experience in retail operations, liaising with suppliers, and merchandising.
• Capable of training promoters and improving visual merchandising.
• Good market awareness of competitors and brand environment.

Responsibilities

• Motivate and lead the sales team to achieve targets.
• Build and maintain strong relationships with customers and the sales team.
• Work autonomously while aligning with management strategy.
• Train promoters and enhance visual merchandising.
• Oversee retail operations and liaise with suppliers.
• Adapt to shifts, weekends, and public holidays.

Skills

Sales leadership

Communication

Autonomy

Fashion sense

Retail knowledge

Staff training

Visual merchandising

Market awareness

Management experience

Retail operations

Vendor liaison

Shift work

Customer service

Job description

bw motorsports pte. ltd. is seeking an experienced sales leader to motivate and guide the team in a dynamic retail environment. The role requires deep knowledge of retail operations, customer relations, and visual merchandising, with a focus on trend awareness and brand positioning.

Responsibilities include leading the sales team, training promoters, and collaborating with management on strategy while ensuring excellent customer service and performance across shifts and holidays.