Reservations Specialist: Elevate Guest Stays & Revenue

ARAVEST SG MARLIN PM PTE. LTD.; Singapore; Sur place; SGD 31 000 - 40 000; Plein temps

Résumé du poste

Hilton is seeking a Reservations Agent to be the first point of contact for guests, delivering hospitality from the start. You will accurately process and manage room reservations, respond to enquiries, and provide information on room types, rates, packages, and hotel services.

Using proactive selling and upselling, you will maximise room revenue while ensuring reservations meet brand standards. You will collaborate with Front Office, Sales and Revenue teams to optimise inventory and ensure a

Qualifications

• Hospitality mindset focused on delivering exceptional guest experience.
• Integrity: doing the right thing at all times.
• Leadership and teamwork to lead and collaborate across teams.
• Ownership and accountability for actions and decisions.
• Strong sense of urgency with discipline (Now).
• University degree or equivalent.
• Excellent command of written and spoken English and Chinese.
• Good interpersonal and communication skills.

Responsabilités

• Process and manage room reservations accurately and efficiently.
• Respond to enquiries and provide information on rates, packages, and services.
• Upsell to maximise room revenue while obeying brand standards.
• Coordinate with Front Office, Sales and Revenue teams.
• Maintain guest information and reservation records with accuracy.

Connaissances

Hospitality

Integrity

Leadership

Teamwork

Ownership

Now (urgency)

English (written/spoken)

Chinese

Interpersonal skills

Communication skills

Formation

University graduate

Description du poste

Hilton is seeking a Reservations Agent to be the first point of contact for guests, delivering hospitality from the start. You will accurately process and manage room reservations, respond to enquiries, and provide information on room types, rates, packages, and hotel services.

Using proactive selling and upselling, you will maximise room revenue while ensuring reservations meet brand standards. You will collaborate with Front Office, Sales and Revenue teams to optimise inventory and ensure a