Senior Quality & After-Sales Strategy Lead

BYD (Singapore) Pte. Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

BYD (Singapore) Pte. Ltd. is seeking an experienced leader to oversee after-sales quality and strategic management. You will define KPIs, lead audits, and drive improvements across service centers, technicians, and processes.

This role requires 5–8+ years in relevant fields, strong knowledge of ISO 9001 and Lean, and proven leadership to mentor the after-sales team and partner with HQ on transformation initiatives like CRM deployment.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or related field.
• 5–8+ years in after-sales, customer service, or quality management, with 2–3 years in a leadership role.
• Strong knowledge of quality frameworks (ISO 9001, Six Sigma, Lean).
• Excellent analytical, communication, and stakeholder management skills.

Responsibilities

• Define and monitor quality KPIs for after-sales and warranty.
• Conduct audits of service centers and processes for compliance.
• Lead root-cause analysis and corrective actions for issues.
• Collaborate with HQ to resolve quality problems.
• Develop and execute the after-sales strategic roadmap.
• Identify growth opportunities in services and pricing strategies.
• Lead digital transformation, CRM and service management initiatives.
• Mentor after-sales team and report to senior leadership.

Skills

After-sales leadership

Customer service

Quality management

Strategic leadership

Cross-functional collaboration

Data analysis

Education

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Tools

CRM systems

Service management systems

Six Sigma tools

Job description

BYD (Singapore) Pte. Ltd. is seeking an experienced leader to oversee after-sales quality and strategic management. You will define KPIs, lead audits, and drive improvements across service centers, technicians, and processes.

This role requires 5–8+ years in relevant fields, strong knowledge of ISO 9001 and Lean, and proven leadership to mentor the after-sales team and partner with HQ on transformation initiatives like CRM deployment.