After-Sales Operations Leader

Cartrack; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Cartrack in Singapore seeks an Operations Manager/Assistant Manager to lead the after-sales team, set service standards and ensure KPIs are met.

You will coordinate across departments to shorten resolution times, improve processes, and boost customer satisfaction and retention while training staff and delivering regular reports.

Diploma or Bachelor in Engineering or Business with 5+ years in Customer Service (auto aftermarket or SAAS) and excellent English are required.

Qualifications

• Diploma or Bachelor Degree in Engineering or Business with outstanding academic performance.
• Minimum 5 years’ experience in Customer Service within automotive aftermarket or SAAS industry.
• Excellent written and verbal communication skills.
• Proficient in English.
• Strong leadership and management skills with problem-solving abilities.

Responsibilities

• Manage the after-sales team and meet KPIs.
• Coordinate between departments to minimize resolution times.
• Design and monitor operational processes for service delivery and productivity.
• Identify strategies to increase customer satisfaction, loyalty and retention.
• Resolve managerial level customer grievances or special requests.
• Prepare weekly and monthly management reports.
• Provide training and guidance to the after-sales team to uphold brand image.

Skills

Leadership

Customer service

Communication

Education

Diploma/Bachelor Degree in Engineering/ Business

Job description

Cartrack in Singapore seeks an Operations Manager/Assistant Manager to lead the after-sales team, set service standards and ensure KPIs are met.

You will coordinate across departments to shorten resolution times, improve processes, and boost customer satisfaction and retention while training staff and delivering regular reports.

Diploma or Bachelor in Engineering or Business with 5+ years in Customer Service (auto aftermarket or SAAS) and excellent English are required.