Senior QA Lead – Hybrid (Insurance)

Success Human Resource Centre; Singapore; Hybrid; SGD 35,544 - 42,575; Full time

Job summary

A recruitment agency in Singapore is seeking a Quality Assurance Analyst to ensure service excellence through effective monitoring and feedback. Key responsibilities include quality monitoring, reporting, and collaborating with managers to enhance service standards. The ideal candidate possesses a minimum of 2 years in a QA role and strong analytical, communication, and interpersonal skills. This is a permanent position located near Raffles Place MRT, offering a dynamic working environment with flexible work arrangements.

Qualifications

• At least 2 years experience in a QA function.
• General Insurance experience is preferred.
• A team player with a strong sense of responsibility.

Responsibilities

• Conduct quality monitoring and provide constructive feedback.
• Adhere to QA SOP guidelines and perform periodic reporting.
• Assist frontline team managers to enhance service quality.

Skills

Service excellence mindset

Effective oral and written communication skills

Strong interpersonal skills

Good time management

Analytical mindset

Good computer skills

Education

GCE 'A' Level or Diploma in any field

Tools

MS Excel

MS Word

Job description

A recruitment agency in Singapore is seeking a Quality Assurance Analyst to ensure service excellence through effective monitoring and feedback. Key responsibilities include quality monitoring, reporting, and collaborating with managers to enhance service standards. The ideal candidate possesses a minimum of 2 years in a QA role and strong analytical, communication, and interpersonal skills. This is a permanent position located near Raffles Place MRT, offering a dynamic working environment with flexible work arrangements.