Senior Quality Assurance Officer

Success Human Resource Centre Pte Ltd.; Singapore; On-site; SGD 35,544 - 42,575; Full time

Job summary

A recruitment agency in Singapore is seeking a Quality Assurance Analyst to ensure service excellence through effective monitoring and feedback. Key responsibilities include quality monitoring, reporting, and collaborating with managers to enhance service standards. The ideal candidate possesses a minimum of 2 years in a QA role and strong analytical, communication, and interpersonal skills. This is a permanent position located near Raffles Place MRT, offering a dynamic working environment with flexible work arrangements.

Qualifications

• At least 2 years experience in a QA function.
• General Insurance experience is preferred.
• A team player with a strong sense of responsibility.

Responsibilities

• Conduct quality monitoring and provide constructive feedback.
• Adhere to QA SOP guidelines and perform periodic reporting.
• Assist frontline team managers to enhance service quality.

Skills

Service excellence mindset

Effective oral and written communication skills

Strong interpersonal skills

Good time management

Analytical mindset

Good computer skills

Education

GCE 'A' Level or Diploma in any field

Tools

MS Excel

MS Word

Job description

Job Overview

• Compensation: Up to $3,500 + PB
• Location: Near Raffles Place MRT
• Employment Type: Permanent

Responsibilities

• Quality monitoring
• Providing feedback in a constructive manner
• Adhere to QA SOP guidelines and framework
• Periodic reporting and analysis
• Investigation, coaching and feedback
• Assisting frontline team managers to improve / enhance service quality
• Working cohesively with other teams/stakeholders to achieve company and department objectives
• Handle adhoc tasks assigned by line leader

Working Hours

• Mon to Fri: 8:30am to 5:15pm
• Wed to Fri will be in office
• Mon and Tue will WFH (require to come to office if business requires)

Qualifications

• At least GCE “A” Level or Diploma in any field
• At least 2 years experience in a QA function
• General Insurance experience is preferred
• Service excellence mindset
• Eye for detail, meticulous with an analytical mindset
• Effective oral and written communication skills
• Strong interpersonal skills and professional demeanour
• A team player with a strong sense of responsibility and accountability
• Demonstrate flexibility and adaptability to work in a fast‑paced and challenging environment
• Possess positive work attitude
• Good time management and organizational skills
• Good computer skills and working knowledge of MS Excel and Word