AI Platform Production Support Engineer

Allegis Group Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Allegis Group Singapore Pte Ltd is seeking a Production/Application Support specialist to support AI Platform services in a cloud-native environment. You will troubleshoot production issues, analyze logs and traces, and collaborate with Site Reliability Engineers to resolve incidents efficiently.

The role emphasizes debugging Python-based components, supporting Kubernetes deployments, and developing lightweight automation to improve operational efficiency while ensuring change management and

Qualifications

• 2-5 years of experience in Production Support, Application Support, L2/L3 Support or Technical Operations environments.
• Strong troubleshooting and defect investigation skills.
• Experience performing structured Root Cause Analysis (RCA).
• Hands-on experience with Python and/or Bash scripting.
• Experience analysing application logs and traces using enterprise monitoring tools.
• Ability to debug code and identify issues from stack traces, logs and user-reported problems.
• Experience supporting production applications used by real users in business-critical environments.
• Strong communication and stakeholder management skills.
• Ability to work independently and take ownership of issues through resolution.

Responsibilities

• Provide L2/L3 production and application support for AI Platform services and applications.
• Investigate and troubleshoot production incidents impacting business users and platform consumers.
• Perform root cause analysis and document findings, recommendations and preventative actions.
• Analyse logs, traces and monitoring data using tools such as Datadog, Splunk, ELK or CloudWatch.
• Debug application issues and defects, including reading and investigating Python code where required.
• Support Kubernetes-based applications through log analysis, pod investigation and runtime diagnostics.
• Develop simple automation scripts and tooling using Python or Bash to improve operational efficiency.
• Support production deployments, release validation and change management activities.
• Escalate issues to SRE and engineering teams with clear findings, evidence and diagnostic information.

Skills

Production support

L2/L3 support

Python scripting

Troubleshooting

Root cause analysis

Logs & monitoring

Kubernetes

Communication

Tools

Datadog

Splunk

ELK

CloudWatch

Job description

Allegis Group Singapore Pte Ltd is seeking a Production/Application Support specialist to support AI Platform services in a cloud-native environment. You will troubleshoot production issues, analyze logs and traces, and collaborate with Site Reliability Engineers to resolve incidents efficiently.

The role emphasizes debugging Python-based components, supporting Kubernetes deployments, and developing lightweight automation to improve operational efficiency while ensuring change management and