AI Platform Production Support Engineer

ALLEGIS GROUP SINGAPORE PRIVATE LIMITED

Singapore

On-site

SGD 60,000 - 100,000

Full time

3 days ago
Be an early applicant
Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Allegis Group Singapore Pte Ltd is hiring a Production/Application Support specialist to join a high-performing AI Platform team responsible for supporting critical applications and runtime platforms in a cloud-native environment.

This role suits someone who enjoys troubleshooting production issues, investigating defects, and solving real-world operational challenges while collaborating with Site Reliability Engineers to maintain platform stability and fast resolutions for business users.

Qualifications

  • 2–5 years of experience in Production Support or related environments.
  • Strong troubleshooting and defect investigation skills.
  • Experience performing structured Root Cause Analysis (RCA).
  • Hands-on experience with Python and/or Bash scripting.
  • Experience analysing application logs and traces using enterprise monitoring tools.
  • Ability to debug code and identify issues from stack traces, logs and user-reported problems.
  • Experience supporting production applications used by real users in business-critical environments.
  • Strong communication and stakeholder management skills.
  • Ability to work independently and take ownership of issues through resolution.

Responsibilities

  • Provide L2/L3 production and application support for AI Platform services and applications.
  • Investigate and troubleshoot production incidents impacting business users and platform consumers.
  • Perform root cause analysis and document findings, recommendations and preventative actions.
  • Analyse logs, traces and monitoring data using tools such as Datadog, Splunk, ELK or CloudWatch.
  • Debug application issues and defects, including reading and investigating Python code where required.
  • Support Kubernetes-based applications through log analysis, pod investigation and runtime diagnostics.
  • Develop simple automation scripts and tooling using Python or Bash to improve operational efficiency.
  • Support production deployments, release validation and change management activities.
  • Escalate issues to SRE and engineering teams with clear findings, evidence and diagnostic information.

Skills

Troubleshooting
Root Cause Analysis
Python scripting
Bash scripting
Log analysis
Communication
Independent work

Tools

Datadog
Splunk
ELK
CloudWatch
AWS
Kubernetes

Job description

Allegis Group Singapore Pte Ltd is hiring a Production/Application Support specialist to join a high-performing AI Platform team responsible for supporting critical applications and runtime platforms in a cloud-native environment.

This role suits someone who enjoys troubleshooting production issues, investigating defects, and solving real-world operational challenges while collaborating with Site Reliability Engineers to maintain platform stability and fast resolutions for business users.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

AI Platform Production Support Engineer
AI Platform Production Support Engineer

Allegis Group Singapore Pte Ltd • Singapore

On-site
SGD 60,000 - 90,000
AI Platform Production Support Engineer
AI Platform Production Support Engineer

Allegis Group Singapore Pte Ltd • Singapore

On-site
SGD 60,000 - 90,000
AI Platform Production Support Engineer
AI Platform Production Support Engineer

TEKsystems Global Services, LLC • Singapore

On-site
SGD 72,000 - 98,000
Production Support Analyst - TEKsystems (Allegis Group Singapore Pte Ltd)
Production Support Analyst - TEKsystems (Allegis Group Singapore Pte Ltd)

Allegis Group Singapore Pte Ltd • Singapore

On-site
SGD 60,000 - 90,000
Production Support Analyst (AI Platform)
Production Support Analyst (AI Platform)

TEKsystems Global Services, LLC • Singapore

On-site
SGD 72,000 - 98,000
Production Support
Production Support

ALLEGIS GROUP SINGAPORE PRIVATE LIMITED • Singapore

On-site
SGD 60,000 - 100,000
AI Engineer: Modernize Platforms & Accelerate Delivery
AI Engineer: Modernize Platforms & Accelerate Delivery

ALLEGIS GROUP SINGAPORE PRIVATE LIMITED • Singapore

On-site
SGD 80,000 - 140,000
AI-First Developer for Prototyping & Platform Modernization
AI-First Developer for Prototyping & Platform Modernization

TEKsystems • Singapore

On-site
SGD 120,000 - 180,000
AWS AI Apps Operations Engineer - Production Reliability
AWS AI Apps Operations Engineer - Production Reliability

SCIENTEC CONSULTING PTE. LTD. • Singapore

Hybrid
SGD 112,000 - 134,000
Senior AI Platform Support Engineer
Senior AI Platform Support Engineer

Triwill Group • Singapore

Hybrid
SGD 140,000 - 240,000
Relocation assistance