Senior Production Support Analyst — Private Banking IT

INTELLIMATICZ PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

INTELLIMATICZ PTE. LTD. in Singapore seeks a seasoned Production Support Analyst to join the Private Banking IT team. You will support Temenos Odyssey Triple A, Edge Connect, Client Dashboard, and One Start, ensuring system stability and high service quality.

Role requires 6+ years in finance IT, strong Unix/Linux, scripting, and ITIL experience, with a proactive, collaborative approach to stakeholder and vendor management.

Qualifications

• Degree in Computer Science / Engineering or related disciplines.
• At least 6 years' relevant experience in a Finance Institution with hands-on application management experience.

Responsibilities

• Provide first-line production support for user issues, incidents, service requests, and queries, ensuring timely resolution within SLAs.
• Own and manage incidents from identification to closure, including escalation to technology teams, vendors, and management.
• Conduct issue analysis, troubleshooting, and root cause investigations to resolve production problems.
• Maintain documentation of issues, actions, decisions, resolutions, and lessons learned.
• Analyze incident trends and recommend preventive measures.
• Collaborate with business users, technology teams, and third-party vendors to resolve issues and support requirements.
• Support application releases by following change control practices and guidelines.
• Work with development teams on requirements, impact analysis, and validation of fixes before production deployment.
• Own and support small projects coordinating with teams to deliver solutions.

Skills

Unix / Linux

Perl / Shell scripting

ITIL

Team player

Communication

Private Banking knowledge

Education

Degree in Computer Science / Engineering

Tools

Temenos Triple A

Temenos Odyssey

MSSQL

Oracle

Sybase

BMC Control-M Scheduler

Job description

INTELLIMATICZ PTE. LTD. in Singapore seeks a seasoned Production Support Analyst to join the Private Banking IT team. You will support Temenos Odyssey Triple A, Edge Connect, Client Dashboard, and One Start, ensuring system stability and high service quality.

Role requires 6+ years in finance IT, strong Unix/Linux, scripting, and ITIL experience, with a proactive, collaborative approach to stakeholder and vendor management.